John Fyfe
Login to view DISC.Customer and Client Services Director at SMS Plc.
📍 United Kingdom
John Fyfe is the Customer and Client Services Director at SMS Plc. , leveraging extensive experience in operational and client-focused leadership. His career is marked by a clear progression, including roles as Director of Operations at Capi and advancing from Service Delivery Manager to VP of Client Services and Director of Operations at Teleperformance.
Read the full overview →Experience
14 Years
Current Role
Customer and Client Services Director
Job Level
Mid-senior
Location
United Kingdom
Personality Overview
How John shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Priorities
Topics John cares about
Client Services
His career progression, including a VP of Client Services role and his current director-level position, highlights a deep focus on customer relationship management and service excellence.
Operational Leadership
Held multiple Director of Operations positions at Capi and Teleperformance, indicating significant experience in managing service delivery frameworks and driving operational efficiency.
Career
Work history
12-2020
Customer and Client Services Director
SMS Plc.
4-2019 - 12-2020
Director Of Operations
Capita
3-2018 - 4-2019
Director Of Operations
Teleperformance UK and South Africa
9-2017 - 3-2018
VP Client Services
Teleperformance UK and South Africa
8-2015 - 9-2017
Service Delivery Manager
Teleperformance UK and South Africa
In the press
Media appearances
No media yetWe could not find public media appearances for this person.
Education
Education details unavailable
.
Social presence
Behavioral profile
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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