John Low

Enthusiast
DISC Type : i

Group Head of Digital Risk at Frasers Group

Swadlincote, England, United Kingdom

Overview

John Low is the Group Head of Digital Risk at Frasers Group, specializing in corporate risk, fraud mitigation, and loss prevention within the retail sector. He has a strong record of building and coaching teams throughout his career in various multi-site management roles at companies including Game Retail Ltd and The Co-operative Group.

John is a recognized thought leader in the retail risk space, frequently speaking at industry conferences and collaborating on academic research. He actively engages with peers and organizations to share best practices on topics ranging from e-commerce loss to payment solutions, demonstrating a passion for advancing the industry.

He has participated in a research project at Oxford Universitys Saïd Business School focused on effective retail fraud and loss prevention programs.

Personality Overview

Consensus Focused

Amiable & Agreeable

Story Driven

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Retail Fraud Strategy
Collaborates with the UK Home Office and participates in Oxford University research to combat retail fraud and share best practices.
Digital Risk Mitigation
As Group Head of Digital Risk, he is responsible for Frasers Group's global payment solutions and fraud controls across a complex portfolio of brands.
E-commerce Loss Prevention
Speaks at industry events and participates in working groups focused on identifying and controlling losses associated with e-commerce.

Media Appearances

John has no verified media appearances

Work History

10-2020
Group Head of Digital Risk at Frasers Group
1-2014 - 1-2022
Head of Risk and Health & Safety at Game Retail Ltd
7-2007 - 1-2014
Regional Manager at Game Retail Ltd
6-2003 - 7-2007
Area Manager at The Co-operative Group
7-1995 - 6-2003
Area Manager at Alldays

Education

John has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : Swadlincote, England, United Kingdom Job Level : Mid-senior Designation : Group Head of Digital Risk at Frasers Group
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Maintain high, positive energy and convey confidence
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be excessively objective, be like a storyteller with them
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from John

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will John move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can John take some risk or not?

  • They can take some low-probability risks if needed.

You And John

Personality Compatibility


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