John Sitzler

Critic
DISC Type : C

Vice President, Customer Experience at Fifth Third Bank

Cincinnati, Ohio, United States

Overview

As Vice President of Customer Experience at Fifth Third Bank, John leverages his background in vendor management and strategic sourcing to lead customer-focused initiatives. He holds a Bachelor of Arts from Miami University and recently completed his Master of Business Administration at Northern Kentucky University, underscoring his commitment to professional development.

He is actively building his team with a focus on data analytics to enhance the banks complaint management processes.

Personality Overview

Precise

Information Seeker

ROI Driven

It is very likely that they will negotiate pricing or other important terms.  They choose to analyze logically and value facts to emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Experience
As the Vice President of Customer Experience, his primary professional focus is on managing the customer journey and handling service-related issues at a major bank.
Data-Driven Strategy
He is specifically looking to hire analysts with strong reporting and data analytics backgrounds to improve complaint management.
Team Leadership
Frequently posts about hiring for his team, indicating a focus on acquiring and developing new talent to support his department's objectives.

Media Appearances

John has no verified media appearances

Work History

4-2019
Vice President, Customer Experience at Fifth Third Bank
6-2016 - 4-2019
Manager; Vendor Management at Fifth Third Bank
2-2015 - 6-2016
Category Manager, Strategic Sourcing at Fifth Third Bank
6-2012 - 2-2015
Commercial Fleet Sourcing at Mike Albert Fleet Solutions
7-2008 - 6-2012
Marketing Sourcing Specialist at Mike Albert Fleet Solutions

Education

Bachelor of Arts - BA from Miami University
Master of Business Administration - MBA from Northern Kentucky University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Cincinnati, Ohio, United States Job Level : Senior Designation : Vice President, Customer Experience at Fifth Third Bank
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Be ready for penetrating questions and critical examination of your pitch
  • Don’t forget to mention how you compare to competition on both features and pricing
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t rush them till they have clearly gotten all the necessary information
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from John

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will John move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can John take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And John

Personality Compatibility


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