John Sitzler in

John Sitzler

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Vice President, Customer Experience at Fifth Third Bank
📍 Cincinnati, Ohio, United States

As Vice President of Customer Experience at Fifth Third Bank, John leverages his background in vendor management and strategic sourcing to lead customer-focused initiatives. He holds a Bachelor of Arts from Miami University and recently completed his Master of Business Administration at Northern Kentucky University, underscoring his commitment to professional development.

He is actively building his team with a focus on data analytics to enhance the banks complaint management processes.

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Experience
17 Years
Current Role
Vice President, Customer Experience
Job Level
Senior
Location
Cincinnati, Ohio, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics John cares about

Customer Experience
As the Vice President of Customer Experience, his primary professional focus is on managing the customer journey and handling service-related issues at a major bank.
Data-Driven Strategy
He is specifically looking to hire analysts with strong reporting and data analytics backgrounds to improve complaint management.
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Career

Work history

4-2019
Vice President, Customer Experience
Fifth Third Bank
6-2016 - 4-2019
Manager; Vendor Management
Fifth Third Bank
2-2015 - 6-2016
Category Manager, Strategic Sourcing
Fifth Third Bank
6-2012 - 2-2015
Commercial Fleet Sourcing
Mike Albert Fleet Solutions
7-2008 - 6-2012
Marketing Sourcing Specialist
Mike Albert Fleet Solutions
In the press

Media appearances

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Education
Bachelor of Arts - BA
Miami University
Master of Business Administration - MBA
Northern Kentucky University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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