John Wall

Examiner
DISC Type : cs

Senior Director, Customer Success, Americas at commercetools

Brooklyn, New York, United States

Overview

John is the Senior Director of Customer Success, Americas at commercetools, with deep expertise in digital marketing and client relations from his time at Salesforce. He holds an MBA from Northeastern University and is a certified Salesforce Marketing Cloud Consultant. Colleagues describe him as knowledgeable, strategic, and a talented marketer.

A key professional attribute is his consistency and dependability; a colleague who worked with him at two different organizations strongly recommends him for his ability to improve processes and for being a go-to resource.

Personality Overview

Unexpressive

Overcautious

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Topics They Care About

Customer Success
His career progression from Manager to Senior Director at both Salesforce and commercetools is centered on leading customer success teams and strategy.
eCommerce Technology
As a leader at commercetools, a major composable commerce platform, he is at the forefront of modern eCommerce and web application development.
Digital Marketing
His background is in digital marketing, with recommendations specifically praising his skills as a "talented marketer with good ideas and excellent writing skills. "

Media Appearances

What Are the Top AI Use Cases for Modern Marketers? With John Wall. Featured in Salesforce Blog

See Now

Work History

4-2024
Senior Director, Customer Success, Americas at commercetools
4-2022 - 4-2024
Director, Customer Success, Americas at commercetools
5-2020 - 4-2022
Senior Principal Success Manager at Salesforce
2-2019 - 4-2020
Senior Manager, Customer Success at Salesforce
3-2017 - 2-2019
Manager, Customer Success at Salesforce

Education

BBA from James Madison University
MBA from Northeastern University

More Information

Social Presence :

Prographics :

Exp : 16 Location : Brooklyn, New York, United States Job Level : Senior Designation : Senior Director, Customer Success, Americas at commercetools
URL has been copied!

Insights For Selling To John

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from John

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will John move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can John take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And John

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.