John Wall in

John Wall

Examiner · DISC type cs
Senior Director, Customer Success, Americas at commercetools
📍 Brooklyn, New York, United States

John is the Senior Director of Customer Success, Americas at commercetools, with deep expertise in digital marketing and client relations from his time at Salesforce. He holds an MBA from Northeastern University and is a certified Salesforce Marketing Cloud Consultant. Colleagues describe him as knowledgeable, strategic, and a talented marketer.

A key professional attribute is his consistency and dependability; a colleague who worked with him at two different organizations strongly recommends him for his ability to improve processes and for being a go-to resource.

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Experience
16 Years
Current Role
Senior Director, Customer Success, Americas
Job Level
Senior
Location
Brooklyn, New York, United States
Personality Overview

How John shows up

Unexpressive
Overcautious
Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time. The only way to convince them is by showing them examples and ample proof. Being observant comes to them naturally.

Priorities

Topics John cares about

Customer Success
His career progression from Manager to Senior Director at both Salesforce and commercetools is centered on leading customer success teams and strategy.
eCommerce Technology
As a leader at commercetools, a major composable commerce platform, he is at the forefront of modern eCommerce and web application development.
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Career

Work history

4-2024
Senior Director, Customer Success, Americas
commercetools
4-2022 - 4-2024
Director, Customer Success, Americas
commercetools
5-2020 - 4-2022
Senior Principal Success Manager
Salesforce
2-2019 - 4-2020
Senior Manager, Customer Success
Salesforce
3-2017 - 2-2019
Manager, Customer Success
Salesforce
In the press

Media appearances

What Are the Top AI Use Cases for Modern Marketers? With John Wall. Featured in Salesforce Blog
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Education
BBA
James Madison University
MBA
Northeastern University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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