John Wheelhouse

Enigma
DISC Type : icd

National Accounts Senior Operations Manager at Blue Arrow

Redditch, England, United Kingdom

Overview

John Wheelhouse is an experienced Senior Operations Manager at Blue Arrow, specializing in national accounts. His career includes managing multi-channel contact centers and BPO environments for major energy and retail companies, with a key focus on regulatory compliance. People who have worked with him describe him as professional and skilled at relationship building.

John actively engages with professional and charitable causes. He attends recruitment industry events to stay current on trends and participates in corporate fundraising initiatives like Blue Arrows charity walk for Mencap. He also shows a keen interest in social issues, such as supporting agency staff and promoting mental health awareness.

He once took his teams weekly meeting on the move, holding it during a multi-day charity walk.

Personality Overview

Fast Follower

Challenger

Hard To Convince

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

Recruitment Trends
Attends industry events like the Recruitment Agency Expo to stay informed on the latest trends and network with peers.
Operations Management
His entire career is focused on operational delivery in contact center and BPO environments for sectors like energy and retail.
Agency Staff Rights
Actively supports the role of agency staff, particularly within the NHS, by sharing petitions and advocating for their importance.

Media Appearances

John has no verified media appearances

Work History

1-2023
National Accounts Senior Operations Manager at Blue Arrow
10-2020 - 12-2022
Operations Manager at Sitel
12-2019 - 10-2020
Section Leader at Tonik Energy
2-2018 - 12-2019
Operations Manager at The Sigma Financial Group
3-2015 - 2-2018
Contact Centre Operations Manager at Gemporia Ltd (formerly The Genuine Gemstone Company)

Education

2001 - 2003
Education details unavailable from Binswood 6th Form
1996 - 2001
Education details unavailable from North Leamington School

More Information

Social Presence :

Prographics :

Exp : 10 Location : Redditch, England, United Kingdom Job Level : Middle Designation : National Accounts Senior Operations Manager at Blue Arrow
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Insights For Selling To John

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Leverage 'negging', or the art of asking negative questions like "you must not be convinced yet..."
  • Build rapport slwly without rushing, it will come handy to handle hard questions later

DONT's

  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Avoid long presentations and just 'high-level' value proposition, dive into the details
  • Don’t brush off any concerns, take all questions seriously. They are easily deterred

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with John is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from John

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will John move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can John take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And John

Personality Compatibility


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