Jon Gargaro

Galvanizer
DISC Type : Id

Senior Project Manager, Contact Center Administrator & Engineer at Bluestem Brands

Greater Minneapolis-St. Paul Area, United States

Overview

Jon Gargaro is an accomplished operations and contact center expert with a background from the University of St. Thomas. He specializes in telephony solutions, process improvement, and implementing new technologies to drive efficiency. Colleagues describe him as a driven, hard-working, and creative professional and leader.

Outside of his professional life, Jon values long-term relationships and community, having maintained a close friendship with a neighbor for over 30 years. He appears to enjoy social gatherings and cherishes the connections he builds with friends and neighbors.

He once implemented new technology that increased productivity by over 200% and customer retention by more than 40%.

Personality Overview

Self-Assured

People-Oriented

Trusting

They prefer to ensure that they are in control of the situation.  They will bat for you if they come to believe in you. They are more likely to accept new and exciting technologies.

Topics They Care About

Contact Center Optimization
His entire career focuses on improving call center operations, efficiency, and productivity through technology and process improvement.
NICE CXone Platform
He currently serves as the NICE CXone Contact Center Administrator, Engineer, and Implementation Manager at Bluestem Brands.
AI in Customer Experience
His work at Bluestem Brands includes implementing Generative A. I. solutions, such as Smart IVR, to enhance customer interactions.

Media Appearances

Jon has no verified media appearances

Work History

8-2018
Senior Project Manager, Contact Center Administrator & Engineer at Bluestem Brands
3-2015 - 8-2018
Director, U.S. Operations, Customer Experience, Call Center Operations at driasi
2-2014 - 3-2015
Owner at JAM Consulting
7-2013 - 1-2014
Director at Affinity Plus Federal Credit Union
11-2012 - 8-2013
Senior Operations Analyst at ECMC

Education

1984 - 1988
Bachelor of Arts (B.A.) from University of St. Thomas

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Minneapolis-St. Paul Area, United States Job Level : Mid-senior Designation : Senior Project Manager, Contact Center Administrator & Engineer at Bluestem Brands
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Insights For Selling To Jon

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing how others made similar decisions
  • Find ways to push them a little if they don’t start giving a clear yes or no in due course
  • Take a friendly, informal yet confident approach while pitching

DONT's

  • Don’t rely too much on what they promise, make your own deductions
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions, but take a friendly and warm approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jon is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Jon

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Jon move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Jon take some risk or not?

  • If necessary, they will be ready to take risks.

You And Jon

Personality Compatibility


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