Jon Gargaro in

Jon Gargaro

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Senior Project Manager, Contact Center Administrator & Engineer at Bluestem Brands
📍 Greater Minneapolis-St. Paul Area, United States

Jon Gargaro is an accomplished operations and contact center expert with a background from the University of St. Thomas. He specializes in telephony solutions, process improvement, and implementing new technologies to drive efficiency. Colleagues describe him as a driven, hard-working, and creative professional and leader.

Outside of his professional life, Jon values long-term relationships and community, having maintained a close friendship with a neighbor for over 30 years. He appears to enjoy social gatherings and cherishes the connections he builds with friends and neighbors.

He once implemented new technology that increased productivity by over 200% and customer retention by more than 40%.

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Experience
21 Years
Current Role
Senior Project Manager, Contact Center Administrator & Engineer
Job Level
Mid-senior
Location
Greater Minneapolis-St. Paul Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jon cares about

Contact Center Optimization
His entire career focuses on improving call center operations, efficiency, and productivity through technology and process improvement.
NICE CXone Platform
He currently serves as the NICE CXone Contact Center Administrator, Engineer, and Implementation Manager at Bluestem Brands.
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Career

Work history

8-2018
Senior Project Manager, Contact Center Administrator & Engineer
Bluestem Brands
3-2015 - 8-2018
Director, U.S. Operations, Customer Experience, Call Center Operations
driasi
2-2014 - 3-2015
Owner
JAM Consulting
7-2013 - 1-2014
Director
Affinity Plus Federal Credit Union
11-2012 - 8-2013
Senior Operations Analyst
ECMC
In the press

Media appearances

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Education
1984 - 1988
Bachelor of Arts (B.A.)
University of St. Thomas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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