Jon Hrubetz

Collaborator
DISC Type : is

Director of Servicing Contact Center at loanDepot

Lewisville, Texas, United States

Overview

Jon is an AI-savvy operations leader with over 20 years of experience in mortgage servicing, specializing in deploying conversational AI to enhance customer experience. A graduate of Texas Tech University, he is recognized for his expertise in data-driven optimization and innovation in customer service automation.

He has a demonstrated commitment to diversity and inclusion, having provided executive sponsorship for the Hispanic Organization of Leadership & Achievement employee resource group. Based on his Texas roots, he likely follows local sports.

Jon successfully reduced agent onboarding duration by 32% while simultaneously increasing agent effectiveness by 28% in a previous role.

Personality Overview

Fair-minded

Example Driven

Appreciative

They are more likely to opt for solutions that are proven in the market.  Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.

Topics They Care About

AI Chatbot Strategy
He has hands-on experience driving AI chatbot strategy, design, and deployment at both loanDepot and Mr. Cooper to enhance digital customer experiences.
Contact Center Tech
Oversaw a 150+ seat contact center, leading technology implementations for agent desktops, mobile app integrations, and new digital servicing platforms.
Leadership & Mentorship
Peers describe him as a great manager and coach. He has a history of training college graduates and promoting front-line employees into leadership roles.

Media Appearances

loanDepot Ramps Up Recruiting Efforts for Growing Servicing Portfolio. Featured in PR Newswire

See Now

Work History

9-2025
Director of Servicing Contact Center at loanDepot
11-2023 - 9-2025
Chat Manager at loanDepot
9-2021 - 11-2023
Director of Servicing Contact Center at loanDepot
5-2019 - 9-2021
Chat Manager at Mr. Cooper
1-2017 - 5-2019
Customer Operations Manager at Mr. Cooper

Education

1998 - 2003
B.A. from Texas Tech University
Education details unavailable from J.J. Pearce

More Information

Social Presence :

Prographics :

Exp : 22 Location : Lewisville, Texas, United States Job Level : Mid-senior Designation : Director of Servicing Contact Center at loanDepot
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Insights For Selling To Jon

During A Call Or A Meeting

DO's

  • Use testimonials, case studies to show them why it is a low-risk, high-value decision
  • If possible, involve their colleagues in the sales process
  • Show genuine interest in solving their problems

DONT's

  • Don’t sound very transactional
  • Don’t ask too many questions that sound too dry and objective
  • Don’t get into excessive details unless prompted

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jon is

  • Relationships can play a major role, followed by low risk and strong market validation.
  • Will you ever get a clear answer from Jon

  • They are not very direct, and unlikely to say no to your face.

Insights For Deal Planning

    How fast (or slow) will Jon move?

  • They can take their time to make decisions, even if they are constantly involved and friendly.
  • Can Jon take some risk or not?

  • It is unlikely that they will take many risks.

You And Jon

Personality Compatibility


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