Jon Hrubetz in

Jon Hrubetz

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Director of Servicing Contact Center at loanDepot
📍 Lewisville, Texas, United States

Jon is an AI-savvy operations leader with over 20 years of experience in mortgage servicing, specializing in deploying conversational AI to enhance customer experience. A graduate of Texas Tech University, he is recognized for his expertise in data-driven optimization and innovation in customer service automation.

He has a demonstrated commitment to diversity and inclusion, having provided executive sponsorship for the Hispanic Organization of Leadership & Achievement employee resource group. Based on his Texas roots, he likely follows local sports.

Jon successfully reduced agent onboarding duration by 32% while simultaneously increasing agent effectiveness by 28% in a previous role.

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Experience
22 Years
Current Role
Director of Servicing Contact Center
Job Level
Mid-senior
Location
Lewisville, Texas, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jon cares about

AI Chatbot Strategy
He has hands-on experience driving AI chatbot strategy, design, and deployment at both loanDepot and Mr. Cooper to enhance digital customer experiences.
Contact Center Tech
Oversaw a 150+ seat contact center, leading technology implementations for agent desktops, mobile app integrations, and new digital servicing platforms.
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Career

Work history

9-2025
Director of Servicing Contact Center
loanDepot
11-2023 - 9-2025
Chat Manager
loanDepot
9-2021 - 11-2023
Director of Servicing Contact Center
loanDepot
5-2019 - 9-2021
Chat Manager
Mr. Cooper
1-2017 - 5-2019
Customer Operations Manager
Mr. Cooper
In the press

Media appearances

loanDepot Ramps Up Recruiting Efforts for Growing Servicing Portfolio. Featured in PR Newswire
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Education
1998 - 2003
B.A.
Texas Tech University
Education details unavailable
J.J. Pearce
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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