Jon Hrubetz
Collaborator · DISC type isJon is an AI-savvy operations leader with over 20 years of experience in mortgage servicing, specializing in deploying conversational AI to enhance customer experience. A graduate of Texas Tech University, he is recognized for his expertise in data-driven optimization and innovation in customer service automation.
He has a demonstrated commitment to diversity and inclusion, having provided executive sponsorship for the Hispanic Organization of Leadership & Achievement employee resource group. Based on his Texas roots, he likely follows local sports.
Jon successfully reduced agent onboarding duration by 32% while simultaneously increasing agent effectiveness by 28% in a previous role.
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They are more likely to opt for solutions that are proven in the market. Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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