Jonathan Ng

Visionary
DISC Type : Ds

Principal Customer Success Manager (Key Accounts Team Lead) at Freshworks

San Francisco, California, United States

Overview

Jonathan has no verified overview

Personality Overview

Direct & Assertive

Goal-Oriented

Fast But Thoughtful

They might take some time to make their mind up but once they do, they don't change it easily.  They exhibit a rare combination of being result-oriented but patient at the same time. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Jonathan has no verified topics they care about

Media Appearances

Jonathan has no verified media appearances

Work History

4-2025
Principal Customer Success Manager (Key Accounts Team Lead) at Freshworks
5-2024 - 3-2025
Gap year at Career Break
8-2021 - 4-2024
Director of Operations (Customer Success, Program Operations, Revenue) at Directly
3-2019 - 7-2021
Sr. Manager, Customer Success at Directly
3-2017 - 2-2019
Manager, Customer Success at Directly

Education

BS from Susquehanna University
Education details unavailable from Williston Northampton School

More Information

Social Presence :

Prographics :

Exp : N/A Location : San Francisco, California, United States Job Level : N/A Designation : Principal Customer Success Manager (Key Accounts Team Lead) at Freshworks
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Insights For Selling To Jonathan

During A Call Or A Meeting

DO's

  • Let them know of potential risks but suggest mitigation methods alongside
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jonathan is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Jonathan

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Jonathan move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Jonathan take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Jonathan

Personality Compatibility


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