José Daniel Napoleão

Evaluator
DISC Type : CSD

Analista de Experiência do Cliente at Volkswagen Financial Services

São Paulo, São Paulo, Brazil

Overview

José Daniel Napoleão é um Analista de Experiência do Cliente na Volkswagen Financial Services, com foco estratégico na plataforma Reclame Aqui. Com formação em Administração e certificação de Product Owner, ele se especializa em mediar conflitos e humanizar o relacionamento com grandes clientes, garantindo a integração entre regras de negócio e soluções tecnológicas.


Foi finalista do prestigioso prêmio Reclame AQUI, representando o grupo Volkswagen Financial Services.

Personality Overview

Thorough Evaluator

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Experiência do Cliente
Focado em oferecer uma experiência humanizada, intermediando conflitos e cuidando da jornada do cliente em mídias sociais.
Gestão de Reputação
Possui forte atuação estratégica no canal Reclame Aqui, analisando tendências de mercado e aplicando boas práticas para proteger a marca.
Inovação em Portais
Participou ativamente do projeto White Label, garantindo que o Portal do Cliente atendesse às regras de negócio e funcionalidades.

Media Appearances

José Daniel Napoleão - Volkswagen Financial Services. Featured in TheOrg

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Work History

11-2012
Analista de Experiência do Cliente at Volkswagen Financial Services
11-2012 - 8-2023
Analista de Serviços a Clientes at Volkswagen Financial Services Brasil
11-2012 - 8-2023
Analista de Experiência do Cliente at Banco Volkswagen S.A.

Education

1999 - 2002
Bacharelado em Administração from Universidade Radial

More Information

Social Presence :

Prographics :

Exp : 13 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Analista de Experiência do Cliente at Volkswagen Financial Services
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Insights For Selling To José Daniel

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with José Daniel is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from José Daniel

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will José Daniel move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can José Daniel take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And José Daniel

Personality Compatibility


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