Jose Maldonado

Editor
DISC Type : CS

Learning and development Facilitator at McDonald's

Ecatepec de Morelos, México, Mexico

Overview

Jose is a Senior Trainer with over 13 years of experience specializing in customer service, workforce planning, and training development. At DoorDash, he leads hybrid training initiatives to enhance service standards. He studied Computer Programming at Idaho State University and previously worked at McDonalds.

He is a value-driven professional who emphasizes integrity and family, striving to create a welcoming and inclusive environment for his colleagues. He is passionate about celebrating team milestones and recognizing the contributions of those around him, fostering a sense of shared success.

He was part of the team that launched McDonalds Tech Academys first-ever in-person program outside the U. S. , hosted in Mexico.

Personality Overview

Skeptic

Late Adopter

Slow Buyer

They tend to be clear about their needs and limitations and are unlikely to promise too much.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Training Development
With 13+ years of experience, he focuses on delivering impactful learning solutions and comprehensive skill-building programs at companies like DoorDash and McDonald's.
Customer Experience
A core focus of his career is to elevate customer service standards and optimize service performance through effective training and coaching.
Workplace Culture
His posts highlight the importance of values like family and integrity, and he strives to make everyone feel welcome and included in the workplace.

Media Appearances

Jose has no verified media appearances

Work History

5-2025
Learning and development Facilitator at McDonald's
4-2024 - 5-2025
Senior trainer at DoorDash
10-2021 - 4-2024
Customer Service Trainer at DoorDash
11-2018 - 10-2021
Resort consulting at International Cruise & Excursions, Inc. (ICE)
3-2017 - 11-2018
Workforce Planner at TeleTech

Education

2008 - 2009
Computer Programming from Idaho State University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Ecatepec de Morelos, México, Mexico Job Level : N/A Designation : Learning and development Facilitator at McDonald's
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Insights For Selling To Jose

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • Actively address their concerns around change, risk, and acceptance by users
  • When following up with them, expect slowness; use questions to engage them, preferably over email.

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don't ask them to move fast, let them take their time and digest all the information
  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jose is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Jose

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Jose move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Jose take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Jose

Personality Compatibility


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