Jose Maldonado in

Jose Maldonado

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Learning and development Facilitator at McDonald's
📍 Ecatepec de Morelos, México, Mexico

Jose is a Senior Trainer with over 13 years of experience specializing in customer service, workforce planning, and training development. At DoorDash, he leads hybrid training initiatives to enhance service standards. He studied Computer Programming at Idaho State University and previously worked at McDonalds.

He is a value-driven professional who emphasizes integrity and family, striving to create a welcoming and inclusive environment for his colleagues. He is passionate about celebrating team milestones and recognizing the contributions of those around him, fostering a sense of shared success.

He was part of the team that launched McDonalds Tech Academys first-ever in-person program outside the U. S. , hosted in Mexico.

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Experience
12 Years
Current Role
Learning and development Facilitator
Location
Ecatepec de Morelos, México, Mexico
Personality Overview

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Decision Approach
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Priorities

Topics Jose cares about

Training Development
With 13+ years of experience, he focuses on delivering impactful learning solutions and comprehensive skill-building programs at companies like DoorDash and McDonald's.
Customer Experience
A core focus of his career is to elevate customer service standards and optimize service performance through effective training and coaching.
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Career

Work history

5-2025
Learning and development Facilitator
McDonald's
4-2024 - 5-2025
Senior trainer
DoorDash
10-2021 - 4-2024
Customer Service Trainer
DoorDash
11-2018 - 10-2021
Resort consulting
International Cruise & Excursions, Inc. (ICE)
3-2017 - 11-2018
Workforce Planner
TeleTech
In the press

Media appearances

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Education
2008 - 2009
Computer Programming
Idaho State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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