Josue Alejandro Guzman Zamora

Critic
DISC Type : C

Subdirector Diseño Experiencia del Cliente at Grupo Financiero Banorte

Mexico City Metropolitan Area

Overview

Josue is a customer experience leader with 14 years of expertise in implementing client-centric strategies and digital innovation, primarily within the financial sector for companies like Banorte and MetLife. He specializes in designing customer journeys and managing technology projects. He holds a degree from UAM Universidad Autónoma Metropolitana.

At a previous role, he improved the Voice of the Client program by 25%.

Personality Overview

Negotiator

Precise

Critic

Unless the value is proven by data, they are unlikely to value fancy features.  It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Customer Experience Design
His career is dedicated to enhancing customer experience, currently as Subdirector of Customer Experience Design, where he shapes high-impact digital proposals and customer journeys.
Digital Transformation
He has direct experience as a Digital Transformation Leader and has implemented new digital channels and process automation in past roles at MetLife and Universidad Tecnológica.
Agile Innovation
Managed innovation projects and processes using Agile Methodologies while serving as Gerente Customer Experience at Banca Mifel.

Media Appearances

Josue has no verified media appearances

Work History

1-2023
Subdirector Diseño Experiencia del Cliente at Grupo Financiero Banorte
4-2021 - 1-2023
Gerente Experiencia del Cliente at Grupo Financiero Banorte
3-2020 - 4-2021
Digital Transformation Leader at Universidad Tecnológica de México
6-2018 - 3-2019
Gerente Customer Experience at Banca Mifel
11-2014 - 6-2017
Gerente de Proyectos at MetLife México

Education

8-2004 - 3-2009
Licenciatura from UAM Universidad Autónoma Metropolitana

More Information

Social Presence :

Prographics :

Exp : 17 Location : Mexico City Metropolitan Area Job Level : N/A Designation : Subdirector Diseño Experiencia del Cliente at Grupo Financiero Banorte
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Insights For Selling To Josue Alejandro

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • Be ready for penetrating questions and critical examination of your pitch
  • Be formal and objective, they will appreciate it more

DONT's

  • Do not use very emotional or colorful language
  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Josue Alejandro is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Josue Alejandro

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Josue Alejandro move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Josue Alejandro take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Josue Alejandro

Personality Compatibility


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