Josue Alejandro Guzman Zamora in

Josue Alejandro Guzman Zamora

Critic · DISC type C
Subdirector Diseño Experiencia del Cliente at Grupo Financiero Banorte
📍 Mexico City Metropolitan Area

Josue is a customer experience leader with 14 years of expertise in implementing client-centric strategies and digital innovation, primarily within the financial sector for companies like Banorte and MetLife. He specializes in designing customer journeys and managing technology projects. He holds a degree from UAM Universidad Autónoma Metropolitana.

At a previous role, he improved the Voice of the Client program by 25%.

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Experience
17 Years
Current Role
Subdirector Diseño Experiencia del Cliente
Location
Mexico City Metropolitan Area
Personality Overview

How Josue shows up

Negotiator
Precise
Critic

Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms. They prefer to do logical analysis and value evidence over emotions.

Priorities

Topics Josue cares about

Customer Experience Design
His career is dedicated to enhancing customer experience, currently as Subdirector of Customer Experience Design, where he shapes high-impact digital proposals and customer journeys.
Digital Transformation
He has direct experience as a Digital Transformation Leader and has implemented new digital channels and process automation in past roles at MetLife and Universidad Tecnológica.
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Career

Work history

1-2023
Subdirector Diseño Experiencia del Cliente
Grupo Financiero Banorte
4-2021 - 1-2023
Gerente Experiencia del Cliente
Grupo Financiero Banorte
3-2020 - 4-2021
Digital Transformation Leader
Universidad Tecnológica de México
6-2018 - 3-2019
Gerente Customer Experience
Banca Mifel
11-2014 - 6-2017
Gerente de Proyectos
MetLife México
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2004 - 3-2009
Licenciatura
UAM Universidad Autónoma Metropolitana
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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