Josue Alejandro Guzman Zamora in

Josue Alejandro Guzman Zamora

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Subdirector Diseño Experiencia del Cliente at Grupo Financiero Banorte
📍 Mexico City Metropolitan Area

Josue is a customer experience leader with 14 years of expertise in implementing client-centric strategies and digital innovation, primarily within the financial sector for companies like Banorte and MetLife. He specializes in designing customer journeys and managing technology projects. He holds a degree from UAM Universidad Autónoma Metropolitana.

At a previous role, he improved the Voice of the Client program by 25%.

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Experience
17 Years
Current Role
Subdirector Diseño Experiencia del Cliente
Location
Mexico City Metropolitan Area
Personality Overview

How Josue shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Josue cares about

Customer Experience Design
His career is dedicated to enhancing customer experience, currently as Subdirector of Customer Experience Design, where he shapes high-impact digital proposals and customer journeys.
Digital Transformation
He has direct experience as a Digital Transformation Leader and has implemented new digital channels and process automation in past roles at MetLife and Universidad Tecnológica.
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Career

Work history

1-2023
Subdirector Diseño Experiencia del Cliente
Grupo Financiero Banorte
4-2021 - 1-2023
Gerente Experiencia del Cliente
Grupo Financiero Banorte
3-2020 - 4-2021
Digital Transformation Leader
Universidad Tecnológica de México
6-2018 - 3-2019
Gerente Customer Experience
Banca Mifel
11-2014 - 6-2017
Gerente de Proyectos
MetLife México
In the press

Media appearances

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Education
8-2004 - 3-2009
Licenciatura
UAM Universidad Autónoma Metropolitana
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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