Juan Carlos Gonzalez Merlano

Sharpshooter
DISC Type : DC

Manager, Customer Support Brazil at HubSpot

Bogota, D.C., Capital District, Colombia

Overview

Juan Carlos is a trilingual Manager of Customer Support for Brazil at HubSpot, with a background at Oracle and IBM. An empathetic leader with expertise in sales and customer success, he holds a Specialist degree in Marketing from Universidad de Los Andes. Colleagues describe him as proactive, motivating, and responsible.

His passion for communication extends beyond his corporate role, having served as a Commercial Director and Coach for Clap! Colombia, a company dedicated to training individuals in public speaking skills. He has demonstrated success in building a brand and driving significant revenue from the ground up.

Unique fact: He is also a professor, teaching a 50-hour university course on CRM and Customer Success integration.

Personality Overview

Thorough Evaluator

Fast But Analytical

ROI Driven

They respond well to strong and respectful communication.  They like to be in a position where they can control the conversation and terms. They like to act fast and expect others to do the same.

Topics They Care About

Customer Success
Manages a Customer Support team at HubSpot, has a background in Customer Success, and teaches the subject at a university level.
Sales Leadership
Has a background in commercial leadership and certifications in professional digital selling. He has a track record of being a top sales performer.
Public Speaking
Served as a Director and Coach for a company that specializes in public speaking training, showing a deep interest in developing communication skills.

Media Appearances

Juan has no verified media appearances

Work History

8-2025
Manager, Customer Support Brazil at HubSpot
10-2022 - 8-2025
Senior Customer Success Manager Brazil at HubSpot
4-2025 - 5-2025
Interim Manager CS Brazil at HubSpot
7-2025 - 8-2025
Profesor at Fundación Universitaria Comfenalco Santander
4-2017 - 12-2024
Director Comercial | Coach at Clap! Colombia

Education

2009 - 2010
Especialista en Mercadeo from Universidad de Los Andes
2002 - 2007
Profesional en Finanzas y Negocios Internacionales from Universidad Tecnológica de Bolívar

More Information

Social Presence :

Prographics :

Exp : 7 Location : Bogota, D.C., Capital District, Colombia Job Level : Middle Designation : Manager, Customer Support Brazil at HubSpot
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Insights For Selling To Juan Carlos

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Hold your ground without indulging in one-upmanship
  • Be respectful but crisp

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juan Carlos is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Juan Carlos

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Juan Carlos move?

  • They can take decisions very fast if you manage to convince them.
  • Can Juan Carlos take some risk or not?

  • The risks don’t matter much to them.

You And Juan Carlos

Personality Compatibility


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