Juan Carlos Gonzalez Merlano in

Juan Carlos Gonzalez Merlano

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Manager, Customer Support Brazil at HubSpot
📍 Bogota, D.C., Capital District, Colombia

Juan Carlos is a trilingual Manager of Customer Support for Brazil at HubSpot, with a background at Oracle and IBM. An empathetic leader with expertise in sales and customer success, he holds a Specialist degree in Marketing from Universidad de Los Andes. Colleagues describe him as proactive, motivating, and responsible.

His passion for communication extends beyond his corporate role, having served as a Commercial Director and Coach for Clap! Colombia, a company dedicated to training individuals in public speaking skills. He has demonstrated success in building a brand and driving significant revenue from the ground up.

Unique fact: He is also a professor, teaching a 50-hour university course on CRM and Customer Success integration.

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Experience
7 Years
Current Role
Manager, Customer Support Brazil
Job Level
Middle
Location
Bogota, D.C., Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Juan cares about

Customer Success
Manages a Customer Support team at HubSpot, has a background in Customer Success, and teaches the subject at a university level.
Sales Leadership
Has a background in commercial leadership and certifications in professional digital selling. He has a track record of being a top sales performer.
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Career

Work history

8-2025
Manager, Customer Support Brazil
HubSpot
10-2022 - 8-2025
Senior Customer Success Manager Brazil
HubSpot
4-2025 - 5-2025
Interim Manager CS Brazil
HubSpot
7-2025 - 8-2025
Profesor
Fundación Universitaria Comfenalco Santander
4-2017 - 12-2024
Director Comercial | Coach
Clap! Colombia
In the press

Media appearances

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Education
2009 - 2010
Especialista en Mercadeo
Universidad de Los Andes
2002 - 2007
Profesional en Finanzas y Negocios Internacionales
Universidad Tecnológica de Bolívar
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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