Juan José De la Garza Arce

Questioner
DISC Type : c

Director Nacional Cobranza at Banco Azteca

Naucalpan de Juárez, México, Mexico

Overview

An executive with over 15 years of senior management experience in retail, restaurants, and microfinance. A graduate of IPADE Business School and Tecnológico de Monterrey, he is known for balancing strategy and execution. Colleagues describe him as strategic, high-energy, and possessing a strong drive.

He has shown an interest in forums dedicated to reflection, learning, and collaboration, suggesting a focus on continuous professional development. He also follows developments at major international companies like Yum! Restaurants International.

While serving as Operations Director for Pizza Hut, he successfully orchestrated a complete brand relaunch.

Personality Overview

Not Easily Convinced

Systematic

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to analyze every situation thoroughly.
 It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Strategic Leadership
His experience emphasizes balancing strategy with execution, and he has participated in leadership forums focused on reflection and collaboration.
Retail & Finance
His career spans senior roles in multinational retail, restaurant, and microfinance companies, including his current director position at Banco Azteca.
High-Performance Teams
He is renowned for building high-performance teams and aligning entire organizations behind strategic goals, as demonstrated during his time at Pizza Hut.

Media Appearances

Juan has no verified media appearances

Work History

3-2024
Director Nacional Cobranza at Banco Azteca
9-2022 - 4-2024
Director General Cobranza at Banco Azteca
10-2021 - 9-2022
Director Territorial Metro Sur Cobranza Crédito y Comercio at Banco Azteca
4-2016 - 1-2018
COO at Grupo Ansacero
2-2011 - 4-2016
Sales and Marketing Director at Financiera Independencia

Education

1994 - 1996
MBA from IPADE Business School
1986 - 1990
Ingeniero Industrial y de Sistemas from Tecnológico de Monterrey

More Information

Social Presence :

Prographics :

Exp : 13 Location : Naucalpan de Juárez, México, Mexico Job Level : Mid-senior Designation : Director Nacional Cobranza at Banco Azteca
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Insights For Selling To Juan José

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Emphasise more on facts and measurable benefits
  • Back up any claims with data and numbers

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juan José is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Juan José

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Juan José move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Juan José take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Juan José

Personality Compatibility


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