Juliana Napoli

Enigma
DISC Type : ICD

Customer Success Manager at BT Group

Brazil

Overview

Juliana has no verified overview

Personality Overview

Challenger

Friendly Yet Blunt

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince.

Topics They Care About

Juliana has no verified topics they care about

Media Appearances

Juliana has no verified media appearances

Work History

4-2023
Customer Success Manager at BT Group
9-2021 - 4-2023
Customer Success Professional at BT Group
5-2021 - 9-2021
Key Risk Indicator Tester at IBM
12-2018 - 9-2021
Project Management Officer at IBM
3-2018 - 12-2018
Fin & Admin Business Analyst at IBM

Education

2015 - 2018
Tecnologo from Faculdade de Tecnologia de São Paulo - FATEC-SP

More Information

Social Presence :

Prographics :

Exp : 7 Location : Brazil Job Level : Middle Designation : Customer Success Manager at BT Group
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Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Be prepared for a mix of questions and inquisitiveness, answer them in the tone in which they have been asked
  • Help them realize that any personal risk in making this decision is far less compared to what the results could mean for them
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t be too objective but make sure to pad your storytelling with data points
  • Avoid long presentations and just 'high-level' value proposition, dive into the details

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Juliana

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Juliana take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Juliana

Personality Compatibility


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