Juliana Nazário in

Juliana Nazário

Judge · DISC type Dc
Gerente de Atendimento e Experiência do Cliente at Carrefour Brasil
📍 São Paulo, São Paulo, Brazil

Juliana Nazário is a customer experience executive with over 15 years of experience leading service and operations teams at companies like Carrefour Brasil. She holds postgraduate degrees from FGV and is an expert in digital transformation and omnichannel strategy. Colleagues describe her as strategic, resilient, and empathetic.

Outside of her formal role, Juliana is a reflective leader who publicly shares her thoughts on overcoming personal and professional challenges. She is passionate about fostering team growth, emphasizing resilience, dedication, and professionalism as key values in her leadership philosophy.

Unique Fact: She has played a key role in her company winning the prestigious "Prêmio Consumidor Moderno" for seven consecutive years.

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Experience
17 Years
Current Role
Gerente de Atendimento e Experiência do Cliente
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Juliana shows up

Features Driven
Quality Focused
Generally Skeptic

They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product. They like to act fast and expect others to do the same.

Priorities

Topics Juliana cares about

Customer Journey
Her entire career is focused on optimizing the customer experience, managing NPS and KPIs, and redesigning omnichannel journeys for efficiency and excellence.
Empathetic Leadership
Her posts emphasize leading with empathy, courage, and resilience, and she is passionate about celebrating her team's dedication and professionalism.
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Career

Work history

9-2021
Gerente de Atendimento e Experiência do Cliente
Carrefour Brasil
11-2018 - 4-2020
Coordenador de Atendimento - N1 Ecommerce ( Sac e Televendas) Sac Lojas Fisicas
Carrefour Brasil
3-2018 - 10-2018
Profissional Ecommerce Supervisor
Carrefour Brasil
2-2016 - 2-2018
Profissional E-commerce Especialista
Carrefour Brasil
12-2013 - 2-2016
Supervisor Back Office e Crítico
Wami Marketing Interativo
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1-2022 - 12-2023
Pós Graduação
FGV - Fundação Getulio Vargas
2019 - 2020
Pós Graduação
Universidade Anhembi Morumbi
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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