Juliana Nazário

Judge
DISC Type : Dc

Gerente de Atendimento e Experiência do Cliente at Carrefour Brasil

São Paulo, São Paulo, Brazil

Overview

Juliana Nazário is a customer experience executive with over 15 years of experience leading service and operations teams at companies like Carrefour Brasil. She holds postgraduate degrees from FGV and is an expert in digital transformation and omnichannel strategy. Colleagues describe her as strategic, resilient, and empathetic.

Outside of her formal role, Juliana is a reflective leader who publicly shares her thoughts on overcoming personal and professional challenges. She is passionate about fostering team growth, emphasizing resilience, dedication, and professionalism as key values in her leadership philosophy.

Unique Fact: She has played a key role in her company winning the prestigious "Prêmio Consumidor Moderno" for seven consecutive years.

Personality Overview

Features Driven

Quality Focused

Generally Skeptic

They like to be in a position where they can control the conversation and terms.  More than the product, they care about the effectiveness of the product. They like to act fast and expect others to do the same.

Topics They Care About

Customer Journey
Her entire career is focused on optimizing the customer experience, managing NPS and KPIs, and redesigning omnichannel journeys for efficiency and excellence.
Empathetic Leadership
Her posts emphasize leading with empathy, courage, and resilience, and she is passionate about celebrating her team's dedication and professionalism.
Digital Transformation
Drives initiatives focused on digitalization, back-office automation, and implementing multichannel and hybrid service solutions to enhance efficiency.

Media Appearances

Juliana has no verified media appearances

Work History

9-2021
Gerente de Atendimento e Experiência do Cliente at Carrefour Brasil
11-2018 - 4-2020
Coordenador de Atendimento - N1 Ecommerce ( Sac e Televendas) Sac Lojas Fisicas at Carrefour Brasil
3-2018 - 10-2018
Profissional Ecommerce Supervisor at Carrefour Brasil
2-2016 - 2-2018
Profissional E-commerce Especialista at Carrefour Brasil
12-2013 - 2-2016
Supervisor Back Office e Crítico at Wami Marketing Interativo

Education

1-2022 - 12-2023
Pós Graduação from FGV - Fundação Getulio Vargas
2019 - 2020
Pós Graduação from Universidade Anhembi Morumbi

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente de Atendimento e Experiência do Cliente at Carrefour Brasil
URL has been copied!

Insights For Selling To Juliana

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don't try too hard to forge relationships with them
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Juliana is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Juliana

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Juliana move?

  • They can take decisions very fast if you manage to convince them.
  • Can Juliana take some risk or not?

  • The risks don’t matter much to them.

You And Juliana

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.