Kaitlyn Howen in

Kaitlyn Howen

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Senior Customer Success Manager at Total Expert
📍 Charlotte, North Carolina, United States

Kaitlyn is a Senior Customer Success Manager at Total Expert, specializing in the mortgage technology and CRM space. With a background in technical account management, she focuses on helping customers achieve their goals through product expertise and integration support. She studied Communications at East Carolina University and is described as very detail-oriented.

Outside of her professional role, Kaitlyn is passionate about her work environment and the people she collaborates with. She is also a mother, drawing motivation from her family and finding fulfillment in balancing her career with her personal life.

During her time at university, Kaitlyn was a published writer for the student paper, The East Carolinian.

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Current Role
Senior Customer Success Manager
Location
Charlotte, North Carolina, United States
Personality Overview

How Kaitlyn shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kaitlyn cares about

Customer Success
Her career progression from technical account manager to a senior customer success role highlights her focus on building relationships and ensuring positive customer outcomes.
Mortgage Technology
Has deep industry experience from roles at Intent Modern Mortgage Marketing and Motivator Mortgage Marketing, focusing on CRM and digital marketing for the sector.
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Career

Work history

11-2025
Senior Customer Success Manager
Total Expert
3-2022 - 11-2025
Technical Account Manager
Total Expert
4-2021 - 3-2022
Customer Outcomes Manager
Total Expert
1-2019 - 12-2020
Client Liaison & Training Specialist
Intent Modern Mortgage Marketing
10-2017 - 1-2019
Marketing Support Specialist
Motivator Mortgage Marketing and Mortgage CRM
In the press

Media appearances

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Education
2013 - 2017
Communications
East Carolina University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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