Kannan S

Energizer
DISC Type : I

Senior Technical Success Manager at Zscaler

Bengaluru, Karnataka, India

Overview

Kannan is a Senior Technical Success Manager at Zscaler with over eight years of experience, primarily in technical customer-facing roles. A graduate of Anna University with a Bachelor of Engineering, he holds multiple Zscaler certifications. His background includes leading technical support teams at CSS Corp for clients like Riverbed.

He has spent the majority of his career specializing in Technical Assistance Center (TAC) operations before moving into customer success and account management.

Personality Overview

Imaginative

Full Of Energy

Big Picture Person

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Customer Success
His career has progressed from technical support to Technical Account Manager and now Senior Technical Success Manager, focusing on customer outcomes.
Cloud Security
He works at Zscaler, a leading cloud security company, and holds certifications like the Zscaler Certified Cloud Administrator (ZCCA-IA).
Network Engineering
Previously worked as a Senior TAC Network Engineer for CSS Corp, supporting the client Riverbed, indicating a strong networking background.

Media Appearances

Sreekanth Kannan – Zscaler Blog. Featured in Zscaler Blog

See Now

Work History

10-2025
Senior Technical Success Manager at Zscaler
8-2025 - 10-2025
Technical success manager at Zscaler
3-2022 - 8-2025
Technical Account Manager at Zscaler
2-2020 - 3-2022
Senior TAC / Team Lead at CSS Corp
8-2018 - 2-2020
TAC Engineer at CSS Corp

Education

2012 - 2016
Bachelor of Engineering - BE from Anna University Chennai

More Information

Social Presence :

Prographics :

Exp : 8 Location : Bengaluru, Karnataka, India Job Level : Middle Designation : Senior Technical Success Manager at Zscaler
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Insights For Selling To Kannan

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be too formal, focus on building comfort and trust
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kannan is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Kannan

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Kannan move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Kannan take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Kannan

Personality Compatibility


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