Karen Birchall in

Karen Birchall

Collaborator · DISC type is
Director - Data and Analytics at Nationwide Building Society
📍 London, England, United Kingdom

Karen is an experienced commercial leader serving as the Director of Data and Analytics at Nationwide Building Society. With a background at Amazon and Virgin Media, she excels in data-led strategy and business intelligence. Colleagues describe her as a driven, value-focused, and energetic leader who studied Business and Law.

A passionate customer evangelist, Karen is dedicated to using data and analytics to drive better, more customer-focused decisions. She focuses on storytelling and communication to ensure insights have the maximum impact on the right audiences, reflecting a deep commitment to understanding and serving customer needs.

While at Virgin Media, Karen led a transformation program creating a data center of excellence, which resulted in a £3. 3 million annual saving.

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Current Role
Director - Data and Analytics
Location
London, England, United Kingdom
Personality Overview

How Karen shows up

Good Listener
Example Driven
Fair-minded

Unlike D or C types, they are calm as well as friendly and can give the impression of being more receptive than they actually are. Scenarios where both sides can come out as winners appeal to them greatly. They are more likely to opt for solutions that are proven in the market.

Priorities

Topics Karen cares about

Data Transformation
Led a major transformation program at a previous company to create an 'Insight Hub' center of excellence for over 150 data and insight professionals.
Customer Experience
A self-described "passionate customer evangelist, " she previously relaunched a Customer Experience NPS measurement program to ensure a single version of the truth.
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Career

Work history

6-2025
Director - Data and Analytics
Nationwide Building Society
11-2021 - 6-2025
Head of Data & Analytics
Amazon
11-2021
Director Insight Activation
Virgin Media
Head of Business Intelligence - Commercial Performance
Virgin Media
Director of Insight & Business Intelligence for The Sun at News UK
News UK
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1996 - 1999
Education details unavailable
University of Southampton: Business and Law
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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