Karen Dsouza

Energizer
DISC Type : I

Project Manager Scrum Master at Tata Consultancy Services

Mumbai, Maharashtra, India

Overview

Karen is a senior Agile delivery professional with over twenty years of experience leading complex projects across technology, analytics, and quality assurance. As a certified Scrum Master and Agile Project Manager, she specializes in helping global enterprise teams deliver predictable outcomes. She holds an MBA from the Institute Of Technology And Management.

Her career is distinguished by her experience at every organizational layer, from frontline operations to providing direct support for senior leadership.

Personality Overview

Relationship Oriented

Enthusiastic

Big Picture Person

They are really good at seeing what the long-term impacts of their decisions could be.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Agile Delivery
With over five years focused on this, she helps enterprise teams improve flow, deliver predictably, and consistently achieve 90-95% of their sprint goals.
Enterprise-Level Execution
Her background includes supporting C-suite priorities and aligning stakeholders, demonstrating a strong understanding of enterprise-level project implementation and risk management.
Data-Driven Reporting
In a prior role, she elevated executive reporting by using data-driven insights to improve leadership's decision-making effectiveness.

Media Appearances

Karen has no verified media appearances

Work History

3-2021
Project Manager Scrum Master at Tata Consultancy Services
4-2012 - 2-2021
Project Manager and Executive Assistant at Tata Consultancy Services
8-2005 - 3-2012
Quality Assurance Lead - Citimortgage at Tata Consultancy Services
11-2001 - 7-2005
Customer Service Representative - Efunds International at FIS

Education

2012 - 2014
Master of Business Administration (MBA) from Institute Of Technology And Management

More Information

Social Presence :

Prographics :

Exp : 24 Location : Mumbai, Maharashtra, India Job Level : Middle Designation : Project Manager Scrum Master at Tata Consultancy Services
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Insights For Selling To Karen

During A Call Or A Meeting

DO's

  • Do some small talk, ask them how things are going on their side
  • Invite them for a lunch or a drink/coffee
  • Share some stories about how you you have helped people in similar positions succeed

DONT's

  • Don’t be excessively objective, be a storyteller
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karen is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Karen

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Karen move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Karen take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Karen

Personality Compatibility


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