Karen Fuller in

Karen Fuller

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Head of Customer Care at Gusto
📍 Farmington, New York, United States

Karen Fuller is the Head of Customer Care at Gusto, specializing in global customer experience, enterprise-scale transformation, and AI-native service models. Her leadership focuses on operational rigor and strategic clarity to enhance service reliability and customer retention. People who have worked with her describe her as aspirational, inspirational, and influential, with a reputation for exceeding desired results.

Outside of her professional life, Karen is a marathon runner, recently participating in the Chicago Marathon to support a charitable cause. She shows a strong interest in celebrating female leadership and is inspired by stories of courage and resilience, such as those of wounded veterans overcoming adversity.

Interesting fact: Karen is a recipient of the 2013 Armed Forces Insurance New York Guard Military Spouse of the Year award.

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Experience
18 Years
Current Role
Head of Customer Care
Job Level
Mid-senior
Location
Farmington, New York, United States
Personality Overview

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Decision Approach
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Priorities

Topics Karen cares about

AI in Customer Experience
Her professional focus is on creating "AI-Native Service Models" and she holds a certification in "Foundations in AI for CX", showing a deep interest in augmenting human work with AI.
Scaling CX Operations
Her career is centered on leading global customer experience organizations through high-growth phases, focusing on scalable capacity design and operational rigor to improve service.
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Career

Work history

2-2023
Head of Customer Care
Gusto
10-2021 - 1-2023
Director, Dedicated Service Center and Customer Support
Paychex
2-2020 - 10-2021
Senior Segment Strategy Manager
Paychex
6-2018 - 2-2020
Senior Manager, SMB Strategy and Operations Support
Paychex
8-2017 - 6-2018
Senior Manager, Dedicated Service Center - South and West
Paychex
In the press

Media appearances

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Education

Karen has no verified education history

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Behavioral profile

DISC profile (public)

DISC behavioral profile

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