Ian Watson
Login to view DISC.Ian Watson is the Chief Customer Officer at Gusto, leveraging extensive experience from his time as a Global Director at Airbnb to scale customer experience and operations. He is focused on building new, customer-obsessed solutions and holds a BA Hons from Leeds Beckett University.
Outside of his professional role, Ian is passionate about world-class customer service, drawing inspiration from brands like The Walt Disney Company. He appears to value how iconic companies create memorable experiences, an interest that aligns with his professional focus.
He believes customer experience is a "team sport, " emphasizing that every department shares responsibility for customer satisfaction.
Read the full overview →How Ian shows up
Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Topics Ian cares about
Work history
Media appearances
DISC profile (public)
DISC behavioral profile
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
Other Gusto Employees
Explore more public profiles from related professionals.
More profiles
Discover additional public profiles from our index.
Search more profiles
Looking for someone else? Search here for anyone.