Ian Watson
Doer · DISC type dsIan Watson is the Chief Customer Officer at Gusto, leveraging extensive experience from his time as a Global Director at Airbnb to scale customer experience and operations. He is focused on building new, customer-obsessed solutions and holds a BA Hons from Leeds Beckett University.
Outside of his professional role, Ian is passionate about world-class customer service, drawing inspiration from brands like The Walt Disney Company. He appears to value how iconic companies create memorable experiences, an interest that aligns with his professional focus.
He believes customer experience is a "team sport, " emphasizing that every department shares responsibility for customer satisfaction.
Read the full overview →How Ian shows up
They might take some time to make their mind up but once they do, they don't change it easily. They exhibit a rare combination of being result-oriented but patient at the same time. Reading between the lines and seeing beyond your words comes naturally to them.
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Dominance (D)
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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