Karin Goers in

Karin Goers

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Senior Director, Digital Sales Experience Design at Verizon
📍 Philadelphia, Pennsylvania, United States

Karin is a design leader at Verizon with over 20 years of experience, focusing on turning complexity into clarity to drive business results. She earned a BA from Lehigh University and is described by colleagues as an inspiring, thoughtful, and conscientious leader who confidently navigates high-stakes initiatives.

Karin has a rich inner world and explores using AI to visualize the vivid, ephemeral scenes in her imagination that drawing cannot capture. She is deeply interested in the broader societal impact of artificial intelligence on creativity, identity, and the future of work.

She was named Freshman of the Year for the Lehigh University swim team in 1994-95.

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Experience
23 Years
Current Role
Senior Director, Digital Sales Experience Design
Job Level
Senior
Location
Philadelphia, Pennsylvania, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Karin cares about

UX for Complexity
Her career is built on transforming complex systems into clear, user-friendly digital products that deliver measurable business results.
Digital Sales Experience
Leads the team at Verizon responsible for the digital sales journey for over 100 million customers, directly impacting engagement, conversion, and revenue.
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Career

Work history

9-2023
Senior Director, Digital Sales Experience Design
Verizon
9-2021 - 3-2023
VP, Experience Architecture and Design
Bakkt
2-2018 - 9-2021
Executive Director, Head of Design, Credit Cards
JPMorgan Chase & Co.
5-2016 - 2-2018
Design Manager, Payments
JPMorgan Chase & Co.
5-2008 - 5-2016
Senior User Experience Designer
JPMorgan Chase & Co.
In the press

Media appearances

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Education
Bachelor of Arts - BA
Lehigh University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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