Karla Dougherty

Activist
DISC Type : Cd

Chief Customer Officer at Xclusive Services

Greater Chicago Area, United States

Overview

Karla Dougherty is the Chief Customer Officer at Xclusive Services, bringing over 20 years of dedicated experience in hospitality staffing. Her expertise spans from operations and sales to crafting high-level growth strategies. She holds an MBA from Florida International University and is consistently described by colleagues as motivational, dynamic, and a creative professional.

Outside of her executive role, Karla is deeply passionate about personal and professional development. This is evidenced by her leadership training with Dale Carnegie and her active membership in the International Maxwell Leadership community, reflecting a commitment to continuous growth for herself and her teams.

Unique fact: Karla began her extensive hospitality career with the InterContinental Hotels Group in her native Nicaragua before moving to the U. S.

Personality Overview

Perfectionist

Meticulous

Logical And Quick

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Hospitality Staffing
Her entire career is focused on providing staffing and janitorial solutions to the hospitality industry, recently discussing using staffing as a strategic tool for resilience.
Customer Journey
As Chief Customer Officer, her focus is on creating exceptional customer experiences and fostering strong, value-driven partnerships with hoteliers and management companies.
Team Empowerment
Her professional headline and recommendations highlight a focus on empowering teams. Colleagues praise her as an exceptional mentor and sales coach.

Media Appearances

Karla Dougherty on Hotels That Thrive Under Pressure. Featured in Facebook (Xclusive Services)

See Now

Work History

1-2025
Chief Customer Officer at Xclusive Services
9-2022 - 1-2025
Principal at Butler Street
4-2020 - 9-2022
Senior Vice President Strategic Account at Hospitality Staffing Solutions
3-2014 - 4-2020
Vice President Operations at Hospitality Staffing Solutions
2-2013 - 2-2014
Area Operations Manager/ ResourceMFG at Employbridge

Education

2005 - 2006
MBA from Florida International University
1996 - 2001
Bachelor from Universidad Americana (UAM)

More Information

Social Presence :

Prographics :

Exp : 23 Location : Greater Chicago Area, United States Job Level : Leadership Designation : Chief Customer Officer at Xclusive Services
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Insights For Selling To Karla

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Highlight the competitive differentiation of your product
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Karla is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Karla

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Karla move?

  • Their decision making speed is somewhere in the middle.
  • Can Karla take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Karla

Personality Compatibility


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