Karla Dougherty in

Karla Dougherty

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Chief Customer Officer at Xclusive Services
📍 Greater Chicago Area, United States

Karla Dougherty is the Chief Customer Officer at Xclusive Services, bringing over 20 years of dedicated experience in hospitality staffing. Her expertise spans from operations and sales to crafting high-level growth strategies. She holds an MBA from Florida International University and is consistently described by colleagues as motivational, dynamic, and a creative professional.

Outside of her executive role, Karla is deeply passionate about personal and professional development. This is evidenced by her leadership training with Dale Carnegie and her active membership in the International Maxwell Leadership community, reflecting a commitment to continuous growth for herself and her teams.

Unique fact: Karla began her extensive hospitality career with the InterContinental Hotels Group in her native Nicaragua before moving to the U. S.

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Experience
23 Years
Current Role
Chief Customer Officer
Job Level
Leadership
Location
Greater Chicago Area, United States
Personality Overview

How Karla shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Karla cares about

Hospitality Staffing
Her entire career is focused on providing staffing and janitorial solutions to the hospitality industry, recently discussing using staffing as a strategic tool for resilience.
Customer Journey
As Chief Customer Officer, her focus is on creating exceptional customer experiences and fostering strong, value-driven partnerships with hoteliers and management companies.
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Career

Work history

1-2025
Chief Customer Officer
Xclusive Services
9-2022 - 1-2025
Principal
Butler Street
4-2020 - 9-2022
Senior Vice President Strategic Account
Hospitality Staffing Solutions
3-2014 - 4-2020
Vice President Operations
Hospitality Staffing Solutions
2-2013 - 2-2014
Area Operations Manager/ ResourceMFG
Employbridge
In the press

Media appearances

Karla Dougherty on Hotels That Thrive Under Pressure. Featured in Facebook (Xclusive Services)
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Education
2005 - 2006
MBA
Florida International University
1996 - 2001
Bachelor
Universidad Americana (UAM)
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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