Kate Hardcastle MBE in

Kate Hardcastle MBE

Visionary · DISC type Ds
The Customer Whisperer at The Customer Whisperer TV
📍 London, England, United Kingdom

Kate Hardcastle MBE, known as The Customer Whisperer, partners globally with brands to build consumer trust. As a Non-Executive Director and Advisor, she drives business improvements and sales growth through consumer insights, influencing decisions in top-tier boardrooms.

Kate is an award-winning author of "The Science of Shopping" and a gifted singer, actively involved in charity work. She also enjoys family time, appreciating ordinary routines and the luxury of real time.

She regularly chairs and keynotes at global events like Cannes Lions, Retail Technology Show, and Shoptalk, sharing stages with prominent figures.

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Experience
29 Years
Current Role
The Customer Whisperer
Job Level
Mid-senior
Location
London, England, United Kingdom
Personality Overview

How Kate shows up

Direct & Assertive
Goal-Oriented
Risk Tolerant

Reading between the lines and seeing beyond your words comes naturally to them. They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Kate cares about

Consumer Trust
Kate's professional brand, 'The Customer Whisperer, ' is dedicated to partnering with brands globally to build and enhance consumer trust.
Retail Technology
She frequently chairs headline stages at major events like the Retail Technology Show and is a Director of Global Consumer Engagement at Future Stores, focusing on technology's role.
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Career

Work history

1-2009
The Customer Whisperer
The Customer Whisperer TV
11-2024
Director of Global Consumer Engagement
Future Stores
7-2023
Director
The Fragrance Foundation UK
6-2020
Forbes Contributor
Forbes
10-2019
Speaker, Keynote & Panel Host
Speakers Corner
In the press

Media appearances

The Customer Whisperer Kate Hardcastle joins Future Stores amid London Oxford Street opening. Featured in Retail Technology Innovation Hub
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Education
2006 - 2007
Business Administration and Management
INSEAD
Customer Service Management
Disney Institute
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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