Katherine Andujar, MS, CRCR

Evaluator
DISC Type : csd

Director, Patient Access at University of Miami

United States

Overview

Katherine is the Director of Patient Access at the University of Miami, where she has built her career, progressing from a Concierge Coordinator to her current leadership role. She oversees critical revenue cycle and patient coordination teams for UHealths provider-based clinics and holds an MS in Leadership from the university.

Katherine is an alumna of Penn State University, where she earned her bachelors degree. Her connection to her alma mater is strong, underscored by her being a recipient of the Penn State Worthington Scranton Alumni Society Scholarship during her studies. She continues to list the university as a key interest.

Peers describe her as a successful leader who is "wise beyond her years" and excels at motivating change.

Personality Overview

Hard To Convince

Fast But Analytical

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Patient Experience
Her entire career at the University of Miami, from Concierge Coordinator to Director of Patient Access, has focused on managing the patient journey.
Healthcare Operations
She oversees all business operations related to patient access points, including on-site, pre-service, and care coordination teams for UHealth.
Leadership Development
She holds an MS in Leadership and has taken courses like "Essentials of Leadership, " reflecting a commitment to growing as a leader.

Media Appearances

Katherine Andujar Rojas. Featured in University of Miami – People Directory

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Work History

12-2021
Director, Patient Access at University of Miami
4-2019 - 12-2021
Sr. Manager at University of Miami
4-2017 - 4-2019
Manager at University of Miami
10-2015 - 4-2017
Concierge Coordinator at University of Miami
1-2014 - 10-2015
Patient Advocate at JFK Health

Education

2021 - 2022
MS Leadership from University of Miami
2008 - 2012
Bachelor's degree from Penn State University

More Information

Social Presence :

Prographics :

Exp : 12 Location : United States Job Level : Mid-senior Designation : Director, Patient Access at University of Miami
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Insights For Selling To Katherine

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katherine is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Katherine

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Katherine move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Katherine take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Katherine

Personality Compatibility


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