Kathleen Ford

Examiner
DISC Type : cs

Customer Service Supervisor at Education Service Center, Region 2

Corpus Christi, Texas, United States

Overview

Kathleen has no verified overview

Personality Overview

Overcautious

Process Oriented

Unexpressive

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Kathleen has no verified topics they care about

Media Appearances

Kathleen has no verified media appearances

Work History

11-2020
Customer Service Supervisor at Education Service Center, Region 2
12-2016 - 12-2020
Early Scholars Academy Team Leader at Education Service Center, Region 2
10-2013 - 12-2016
Geektopia Technician at Education Service Center, Region 2
Receptionist at Teppco Crude Oil LP
Medical Receptionist at McElroy Gibbs Klein Doctors office

Education

1994 - 1998
HS Diploma from Calallen High School
Education details unavailable from Del Mar College

More Information

Social Presence :

Prographics :

Exp : 12 Location : Corpus Christi, Texas, United States Job Level : N/A Designation : Customer Service Supervisor at Education Service Center, Region 2
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Insights For Selling To Kathleen

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathleen is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Kathleen

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Kathleen move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Kathleen take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Kathleen

Personality Compatibility


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