Kathryn (Kat) McGavick in

Kathryn (Kat) McGavick

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RVP Portfolio Pre Sales at NICE
📍 Seattle, Washington, United States

Kat McGavick is an RVP in Portfolio Pre Sales at NICE, specializing in customer experience and digital transformation. She leads Value Advisory and RFP teams, connecting technology with business value, and previously directed customer support for Redbox and Coinstar.

Outside of her professional life, Kat enjoys creative writing and is a certified Toastmaster. She demonstrates a curiosity and perseverance in solving operational problems and scaling brands.

People often call her professional, warm, results-oriented, thoughtful, and caring.

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Experience
12 Years
Current Role
RVP Portfolio Pre Sales
Job Level
Junior
Location
Seattle, Washington, United States
Personality Overview

How Kathryn shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kathryn cares about

AI-First CX
Kat frequently posts about the future of customer experience driven by AI, discussing AI agents, ROI from AI initiatives, and upcoming industry events like NICE World 2026 focused on AI-first CX.
Customer Experience Strategy
As an executive in customer experience and digital transformation, Kat focuses on creating strategies to meet customers where they are and connecting technology to value.
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Career

Work history

4-2025
RVP Portfolio Pre Sales
NICE
6-2019
Value Executive
NICE
4-2017 - 6-2019
President
Modern Contact Consulting, Inc.
CVP; Customer Support Group
Outerwall, the company that inspired Coinstar, Redbox and other new ventures
4-2003 - 11-2006
SVP & Contact Center Executive
Bank of America
In the press

Media appearances

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Education
B.A.
University of Washington
Education details unavailable
Center for Creative Leadership
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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