Kathryn (Kat) McGavick

Commander
DISC Type : D

RVP Portfolio Pre Sales at NICE

Seattle, Washington, United States

Overview

Kat McGavick is an RVP in Portfolio Pre Sales at NICE, specializing in customer experience and digital transformation. She leads Value Advisory and RFP teams, connecting technology with business value, and previously directed customer support for Redbox and Coinstar.

Outside of her professional life, Kat enjoys creative writing and is a certified Toastmaster. She demonstrates a curiosity and perseverance in solving operational problems and scaling brands.

People often call her professional, warm, results-oriented, thoughtful, and caring.

Personality Overview

Candid & Clear

Risk-Taker

Very Quick

They respond well to strong and respectful communication.  They put a lot of effort into ensuring personal success. They do not care very much about building rapport or relationships.

Topics They Care About

AI-First CX
Kat frequently posts about the future of customer experience driven by AI, discussing AI agents, ROI from AI initiatives, and upcoming industry events like NICE World 2026 focused on AI-first CX.
Customer Experience Strategy
As an executive in customer experience and digital transformation, Kat focuses on creating strategies to meet customers where they are and connecting technology to value.
Contact Center Modernization
Her consulting work focused on developing modern contact centers, including multi-channel customer service strategies and unique tool solutions.

Media Appearances

Kathryn has no verified media appearances

Work History

4-2025
RVP Portfolio Pre Sales at NICE
6-2019
Value Executive at NICE
4-2017 - 6-2019
President at Modern Contact Consulting, Inc.
CVP; Customer Support Group at Outerwall, the company that inspired Coinstar, Redbox and other new ventures
4-2003 - 11-2006
SVP & Contact Center Executive at Bank of America

Education

B.A. from University of Washington
Education details unavailable from Center for Creative Leadership

More Information

Social Presence :

Prographics :

Exp : 12 Location : Seattle, Washington, United States Job Level : Junior Designation : RVP Portfolio Pre Sales at NICE
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Insights For Selling To Kathryn (Kat)

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Be respectful but crisp
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Avoid being too verbose
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathryn (Kat) is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kathryn (Kat)

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kathryn (Kat) move?

  • If convinced, they can reach decisions quite fast.
  • Can Kathryn (Kat) take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Kathryn (Kat)

Personality Compatibility


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