Sarah Lindo-Levao in

Sarah Lindo-Levao

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Partner Enablement Manager at NiCE
📍 Woods Cross, Utah, United States

Sarah Lindo-Levao is a Global Partner Enablement Manager at NiCE, specializing in deploying Agentic AI-first strategies to enhance customer experience. With a strong background in customer care leadership and training from her time at Overstock.com, she excels at helping organizations transform their customer journeys. She holds a certification as an AI-First CX Professional and studied Behavioral Sciences.

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Experience
27 Years
Current Role
Partner Enablement Manager
Job Level
Middle
Location
Woods Cross, Utah, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Sarah cares about

Agentic AI in CX
Her current role and recent speaking engagements focus on how agentic AI can reason, act, and work alongside human agents to transform customer experiences.
Partner Enablement
As a Partner Enablement Manager, she is passionate about training and equipping partners to understand and sell complex AI-driven technology solutions effectively.
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Career

Work history

6-2022
Partner Enablement Manager
NiCE
10-2021 - 7-2022
Interim Learning & Development Manager
Overstock.com
6-2019 - 11-2021
Training Lead
Overstock.com
5-2016 - 11-2021
Knowledge Management Officer
Overstock.com
6-2014 - 9-2018
Customer Care Trainer
Overstock.com
In the press

Media appearances

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Education
2008 - 2009
Behavioral Sciences
Utah Valley University
1999 - 2003
General Studies
University of Hawaii-West Oahu
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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