Kathy Dragon

Sharpshooter
DISC Type : CD

Senior Customer Success Account Manager at Microsoft

Athens, Alabama, United States

Overview

Kathy Dragon is a dedicated Senior Customer Success Account Manager at Microsoft with a deep background in the telecommunications industry. Her expertise spans account management, SD-WAN, and Metro Ethernet, built through roles at Spectrum Enterprise and Windstream. She holds an Associates Degree from Luzerne County Community College.

Kathy demonstrates a strong passion for continuous professional development and staying at the forefront of technology. She actively pursues learning opportunities, particularly within the Microsoft ecosystem, to enhance her skills and knowledge, inspiring others to embark on their own learning journeys.

She has recently earned multiple Microsoft certifications in AI fundamentals and Copilot for M365.

Personality Overview

Fast But Analytical

Thorough Evaluator

Precise But Practical

They like to move fast and expect the same from others.  More than the product, they care about the impact of the product. They respond well to strong and respectful communication.

Topics They Care About

AI Solutions
Recently earned badges for "Fundamental AI Concepts" and "Plan and prepare to develop AI solutions on Azure", showing a clear focus on artificial intelligence.
Customer Success
Her entire career, including her current senior role at Microsoft, is centered around customer relationship management, advocacy, and success.
Telecom Infrastructure
Possesses a strong, demonstrated history in the telecommunications industry with specific skills in Metro Ethernet and SD-WAN from past roles.

Media Appearances

Kathy has no verified media appearances

Work History

8-2025
Senior Customer Success Account Manager at Microsoft
3-2022 - 8-2025
Customer Success Account Manager at Microsoft
9-2021 - 3-2022
Major Account Executive at Spectrum Enterprise
7-2021 - 9-2021
Account Development Manager at Windstream
2-2020 - 7-2021
Enterprise Senior Customer Advocate at Windstream

Education

1991 - 5-1994
Associates Degree from Luzerne County Community College

More Information

Social Presence :

Prographics :

Exp : 32 Location : Athens, Alabama, United States Job Level : Middle Designation : Senior Customer Success Account Manager at Microsoft
URL has been copied!

Insights For Selling To Kathy

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Be respectful but crisp
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not spend too much time focusing on product tech or features
  • Avoid being too verbose
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathy is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kathy

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kathy move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Kathy take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Kathy

Personality Compatibility


Other Microsoft Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.