Kathy Dragon in

Kathy Dragon

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Senior Customer Success Account Manager at Microsoft
📍 Athens, Alabama, United States

Kathy Dragon is a dedicated Senior Customer Success Account Manager at Microsoft with a deep background in the telecommunications industry. Her expertise spans account management, SD-WAN, and Metro Ethernet, built through roles at Spectrum Enterprise and Windstream. She holds an Associates Degree from Luzerne County Community College.

Kathy demonstrates a strong passion for continuous professional development and staying at the forefront of technology. She actively pursues learning opportunities, particularly within the Microsoft ecosystem, to enhance her skills and knowledge, inspiring others to embark on their own learning journeys.

She has recently earned multiple Microsoft certifications in AI fundamentals and Copilot for M365.

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Experience
32 Years
Current Role
Senior Customer Success Account Manager
Job Level
Middle
Location
Athens, Alabama, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kathy cares about

AI Solutions
Recently earned badges for "Fundamental AI Concepts" and "Plan and prepare to develop AI solutions on Azure", showing a clear focus on artificial intelligence.
Customer Success
Her entire career, including her current senior role at Microsoft, is centered around customer relationship management, advocacy, and success.
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Career

Work history

8-2025
Senior Customer Success Account Manager
Microsoft
3-2022 - 8-2025
Customer Success Account Manager
Microsoft
9-2021 - 3-2022
Major Account Executive
Spectrum Enterprise
7-2021 - 9-2021
Account Development Manager
Windstream
2-2020 - 7-2021
Enterprise Senior Customer Advocate
Windstream
In the press

Media appearances

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Education
1991 - 5-1994
Associates Degree
Luzerne County Community College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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