Maureen Cunningham-Strong

Inquirer
DISC Type : dc

Customer Success Manager at Zayo Group

Greater Philadelphia, United States

Overview

An accomplished Customer Success Manager at Zayo Group, Maureen is recognized for her dedication to client relations, retention, and account growth. Colleagues describe her as a knowledgeable, hardworking, and transparent advocate for her customers. She holds an MS from Villanova University and a BS from Cabrini University.

Her background includes an M. S. in Elementary School Counseling and coordinating youth activities, suggesting an interest in community and personal development. A public comment also points to a possible past interest in running, referencing her "running days" in her hometown of Warminster, PA.

Unique fact: Despite a successful career in corporate account management, she holds a Masters degree in Elementary School Counseling.

Personality Overview

Hard To Convince

Upfront

ROI Conscious

They don’t always try to control the conversation but neither do they like yielding it fully.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Customer Advocacy
Multiple recommendations describe her as a dedicated and hardworking advocate who consistently goes above and beyond to help customers achieve their goals.
Executive Communication
She has recently completed several professional development courses focused on improving presentation and communication skills for senior executive audiences.
AI for Productivity
Recently finished a course on "Boosting Your Time Management with AI Tools, " indicating an active interest in leveraging new technology for professional efficiency.

Media Appearances

Maureen has no verified media appearances

Work History

3-2023
Customer Success Manager at Zayo Group
8-2021 - 11-2022
Customer Success Manager at Windstream
12-2016 - 8-2021
Inside Sales Representative at Windstream
10-2015 - 12-2016
Implementation Specialist at NetCarrier
10-2000 - 9-2015
Customer Account Manager at Windstream Communications

Education

2000 - 2003
MS from Villanova University
1976 - 1980
HS Diploma from Archbishop Wood High School

More Information

Social Presence :

Prographics :

Exp : 40 Location : Greater Philadelphia, United States Job Level : Middle Designation : Customer Success Manager at Zayo Group
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Insights For Selling To Maureen

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maureen is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Maureen

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Maureen move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Maureen take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Maureen

Personality Compatibility


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