Kathy Kramer in

Kathy Kramer

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Assistant Vice President - Call Center Operations | Vendor Strategy at AT&T
📍 Dallas-Fort Worth Metroplex, United States

Kathy Kramer is a dynamic Senior Operations Executive at AT&T, specializing in enhancing customer experience and driving operational excellence in global settings. An expert in financial management and process optimization, she holds a Project Management Professional (PMP) certification and is a Certified Six Sigma Orange Belt.

She has a proven record of transforming business units, exemplified by overhauling a 2, 500-person collections team to become AT&Ts top performer.

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Experience
12 Years
Current Role
Assistant Vice President - Call Center Operations | Vendor Strategy
Job Level
Senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Kathy cares about

Global Vendor Strategy
Leads a global portfolio of strategic vendors across LATAM, the Philippines, India, and Egypt, overseeing thousands of agents to ensure high-quality service delivery.
Operational Excellence
Focuses on process optimization and innovative solutions to exceed objectives, supported by her Certified Six Sigma Orange Belt.
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Career

Work history

1-2025
Assistant Vice President - Call Center Operations | Vendor Strategy
AT&T
2-2022 - 12-2024
Assistant Vice President – Consumer Credit | Collections
AT&T
1-2018 - 2-2022
Assistant Vice President – Workforce Operations | Business Continuity Planning
AT&T
9-2015 - 12-2017
Assistant Vice President – Customer Experience
AT&T
3-2014 - 9-2015
Assistant Vice President – Market Research | Analysis
AT&T
In the press

Media appearances

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Education
Bachelor of Science - BS
The University of Alabama
Master of Science - MS
Amberton University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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