Kathy Kramer in

Kathy Kramer

Enthusiast · DISC type i
Assistant Vice President - Call Center Operations | Vendor Strategy at AT&T
📍 Dallas-Fort Worth Metroplex, United States

Kathy Kramer is a dynamic Senior Operations Executive at AT&T, specializing in enhancing customer experience and driving operational excellence in global settings. An expert in financial management and process optimization, she holds a Project Management Professional (PMP) certification and is a Certified Six Sigma Orange Belt.

She has a proven record of transforming business units, exemplified by overhauling a 2, 500-person collections team to become AT&Ts top performer.

Read the full overview →
Experience
12 Years
Current Role
Assistant Vice President - Call Center Operations | Vendor Strategy
Job Level
Senior
Location
Dallas-Fort Worth Metroplex, United States
Personality Overview

How Kathy shows up

Story Driven
Non-Confrontational
Optimistic

They prefer to build relationships rather than staying totally transactional. They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Priorities

Topics Kathy cares about

Global Vendor Strategy
Leads a global portfolio of strategic vendors across LATAM, the Philippines, India, and Egypt, overseeing thousands of agents to ensure high-quality service delivery.
Operational Excellence
Focuses on process optimization and innovative solutions to exceed objectives, supported by her Certified Six Sigma Orange Belt.
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Career

Work history

1-2025
Assistant Vice President - Call Center Operations | Vendor Strategy
AT&T
2-2022 - 12-2024
Assistant Vice President – Consumer Credit | Collections
AT&T
1-2018 - 2-2022
Assistant Vice President – Workforce Operations | Business Continuity Planning
AT&T
9-2015 - 12-2017
Assistant Vice President – Customer Experience
AT&T
3-2014 - 9-2015
Assistant Vice President – Market Research | Analysis
AT&T
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Bachelor of Science - BS
The University of Alabama
Master of Science - MS
Amberton University
Social presence
in
Behavioral profile

DISC profile (public)

i

Influence (I)

Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.

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