Kathy Kramer

Enthusiast
DISC Type : i

Assistant Vice President - Call Center Operations | Vendor Strategy at AT&T

Dallas-Fort Worth Metroplex, United States

Overview

Kathy Kramer is a dynamic Senior Operations Executive at AT&T, specializing in enhancing customer experience and driving operational excellence in global settings. An expert in financial management and process optimization, she holds a Project Management Professional (PMP) certification and is a Certified Six Sigma Orange Belt.

She has a proven record of transforming business units, exemplified by overhauling a 2, 500-person collections team to become AT&Ts top performer.

Personality Overview

Story Driven

Non-Confrontational

Optimistic

They prefer to build relationships rather than staying totally transactional.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Global Vendor Strategy
Leads a global portfolio of strategic vendors across LATAM, the Philippines, India, and Egypt, overseeing thousands of agents to ensure high-quality service delivery.
Operational Excellence
Focuses on process optimization and innovative solutions to exceed objectives, supported by her Certified Six Sigma Orange Belt.
Customer Experience
Has extensive experience centralizing quality oversight and driving efficiency improvements, which generated over $30 million in annual CX savings in a prior role.

Media Appearances

Kathy has no verified media appearances

Work History

1-2025
Assistant Vice President - Call Center Operations | Vendor Strategy at AT&T
2-2022 - 12-2024
Assistant Vice President – Consumer Credit | Collections at AT&T
1-2018 - 2-2022
Assistant Vice President – Workforce Operations | Business Continuity Planning at AT&T
9-2015 - 12-2017
Assistant Vice President – Customer Experience at AT&T
3-2014 - 9-2015
Assistant Vice President – Market Research | Analysis at AT&T

Education

Bachelor of Science - BS from The University of Alabama
Master of Science - MS from Amberton University

More Information

Social Presence :

Prographics :

Exp : 12 Location : Dallas-Fort Worth Metroplex, United States Job Level : Senior Designation : Assistant Vice President - Call Center Operations | Vendor Strategy at AT&T
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Insights For Selling To Kathy

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kathy is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Kathy

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Kathy move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Kathy take some risk or not?

  • They can take some low-probability risks if needed.

You And Kathy

Personality Compatibility


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