Katia Brito

Examiner
DISC Type : cs

ANALISTA DE RELACIONAMENTO at Volkswagen Financial Services

São Paulo, São Paulo, Brazil

Overview

Katia is an Ombudsman Analyst at Volkswagen Financial Services, leveraging a background in customer relations and a post-graduate specialization from FGV - Fundação Getulio Vargas. She is focused on enhancing customer experience through collaborative events and feedback sessions, with a strong emphasis on celebrating team and partner successes.

Her professional activities highlight a passion for creating a supportive and appreciative work environment. She frequently gives public recognition to her colleagues, management, and partner companies, showing she deeply values collaboration and mutual respect in achieving common goals.

Katia actively organizes and participates in "conversation circles" with other departments, like Risk, to promote cross-functional knowledge sharing.

Personality Overview

Overcautious

Process Oriented

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Customer Advocacy
Her roles in Ombudsman and Customer Relations, along with posts about "Customer Month, " show a deep commitment to representing the voice of the client.
Partnership Management
She consistently and publicly praises the work of partner companies like CSU, indicating a focus on maintaining strong and collaborative external relationships.
Team Recognition
Her posts are filled with praise for her team's results and specific thank-yous to colleagues, showing she values a culture of appreciation.

Media Appearances

Katia has no verified media appearances

Work History

2-2004 - 9-2020
ANALISTA DE RELACIONAMENTO at Volkswagen Financial Services
1-2004
Analista de Ouvidoria at Volkswagen Financial Services

Education

2017 - 2019
Pós-graduação Lato Sensu - Especialização from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : ANALISTA DE RELACIONAMENTO at Volkswagen Financial Services
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Insights For Selling To Katia

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katia is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Katia

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Katia move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Katia take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Katia

Personality Compatibility


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