Katia is an Ombudsman Analyst at Volkswagen Financial Services, leveraging a background in customer relations and a post-graduate specialization from FGV - Fundação Getulio Vargas. She is focused on enhancing customer experience through collaborative events and feedback sessions, with a strong emphasis on celebrating team and partner successes.
Her professional activities highlight a passion for creating a supportive and appreciative work environment. She frequently gives public recognition to her colleagues, management, and partner companies, showing she deeply values collaboration and mutual respect in achieving common goals.
Katia actively organizes and participates in "conversation circles" with other departments, like Risk, to promote cross-functional knowledge sharing.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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