Katia Brito in

Katia Brito

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ANALISTA DE RELACIONAMENTO at Volkswagen Financial Services
📍 São Paulo, São Paulo, Brazil

Katia is an Ombudsman Analyst at Volkswagen Financial Services, leveraging a background in customer relations and a post-graduate specialization from FGV - Fundação Getulio Vargas. She is focused on enhancing customer experience through collaborative events and feedback sessions, with a strong emphasis on celebrating team and partner successes.

Her professional activities highlight a passion for creating a supportive and appreciative work environment. She frequently gives public recognition to her colleagues, management, and partner companies, showing she deeply values collaboration and mutual respect in achieving common goals.

Katia actively organizes and participates in "conversation circles" with other departments, like Risk, to promote cross-functional knowledge sharing.

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Experience
16 Years
Current Role
ANALISTA DE RELACIONAMENTO
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Katia shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Katia cares about

Customer Advocacy
Her roles in Ombudsman and Customer Relations, along with posts about "Customer Month, " show a deep commitment to representing the voice of the client.
Partnership Management
She consistently and publicly praises the work of partner companies like CSU, indicating a focus on maintaining strong and collaborative external relationships.
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Career

Work history

2-2004 - 9-2020
ANALISTA DE RELACIONAMENTO
Volkswagen Financial Services
1-2004
Analista de Ouvidoria
Volkswagen Financial Services
In the press

Media appearances

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Education
2017 - 2019
Pós-graduação Lato Sensu - Especialização
FGV - Fundação Getulio Vargas
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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