Katie Honick

Energizer
DISC Type : I

Client Enablement and Training (CX Program Manager) at Popmenu

Atlanta, Georgia, United States

Overview

Katie is a client enablement and training professional with a background in education and hospitality, specializing in onboarding, project management, and implementation. She is a graduate of Florida State University. Colleagues consistently describe her as hardworking, collaborative, organized, and creative.

Outside of her core professional duties, Katie is passionate about fostering community and building a positive workplace culture. She has experience planning and executing company-wide events and engagement initiatives. Her interests include Formula 1, particularly the Red Bull Racing team.

Unique fact: Katie helped plan and execute the first-ever "Popmenu Croissant Classic, " turning a fun idea into a successful company athletic event.

Personality Overview

Imaginative

Informal

Relationship Oriented

They excel at seeing the bigger picture, and the long-term impact of their decisions.  They are naturally enthusiastic, so take their promise with a pinch of salt. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Client Enablement
Her entire career at Popmenu has focused on helping clients succeed through better onboarding, training, and resource development, managing hundreds of accounts and large-scale projects.
Voice of the Client
In her current role, she is responsible for analyzing client data, including churn and NPS scores, to create monthly “Voice of the Client” reports for leadership.
Workplace Culture
She has a demonstrated passion for enhancing employee engagement, having launched retention programs, recognition initiatives, and fun company-wide events in multiple roles.

Media Appearances

Katie has no verified media appearances

Work History

3-2024
Client Enablement and Training (CX Program Manager) at Popmenu
2-2023 - 3-2024
Senior Client Onboarding Manager at Popmenu
8-2021 - 3-2023
Client Onboarding Manager at Popmenu
2-2021 - 6-2021
Employee Engagement Coordinator at SalesLoft
3-2020 - 2-2021
Assistant General Manager at Roam - Work, Meet, Office

Education

2011 - 2015
Bachelor's degree from Florida State University

More Information

Social Presence :

Prographics :

Exp : 13 Location : Atlanta, Georgia, United States Job Level : Middle Designation : Client Enablement and Training (CX Program Manager) at Popmenu
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Insights For Selling To Katie

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Do some small talk, ask them how things are going on their side

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katie is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Katie

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Katie move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Katie take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Katie

Personality Compatibility


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