Katie Spittle

Examiner
DISC Type : cs

Sr. Customer Success Manager at MediaRadar, Inc.

Greater Cleveland, United States

Overview

Katie Spittle is a customer success leader with a background in client retention and media planning. She specializes in guiding telecom, tech, and finance clients to use data-driven ad intelligence for stronger ROI. She holds an MBA from Tiffin University and an IAB Digital Media Sales Certification.


Katie is a recipient of the MVP (Missions & Values Performance) Award and the Reach Elite award for her professional achievements.

Personality Overview

Process Oriented

Late Adopter

Unexpressive

Being observant comes to them naturally.  They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Data-Driven Ad Intelligence
Her professional focus is on helping clients use ad intelligence to make smarter decisions and unlock growth.
Customer Success
She has built her career in customer-facing roles, focusing on building relationships and delivering measurable results for clients.
Competitive Intelligence
Her role involves guiding clients through the competitive landscape to help them understand trends and opportunities.

Media Appearances

Katie has no verified media appearances

Work History

11-2023
Sr. Customer Success Manager at MediaRadar, Inc.
12-2022 - 10-2023
Customer Success Director at Vivvix
8-2018 - 12-2022
Client Success Manager at Spectrum Reach
9-2016 - 7-2018
Account Planner Supervisor at Spectrum Reach
5-2013 - 9-2016
Client Solutions Associate at Spectrum Reach

Education

2008 - 2013
Masters of Business Administration from Tiffin University
2003 - 2007
Bachelor of Science (B.S.) from The University of Akron

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Cleveland, United States Job Level : Middle Designation : Sr. Customer Success Manager at MediaRadar, Inc.
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Insights For Selling To Katie

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Be firm in your communication and stay in control
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katie is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Katie

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Katie move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Katie take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Katie

Personality Compatibility


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