Katie Trafford in

Katie Trafford

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Customer Engineer at Pendo.io
📍 Boca Raton, Florida, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

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Experience
12 Years
Current Role
Customer Engineer
Job Level
Middle
Location
Boca Raton, Florida, United States
Personality Overview

How Katie shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Katie cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

5-2026
Customer Engineer
Pendo.io
10-2025 - 5-2026
Enterprise Customer Success
Pendo.io
10-2022 - 8-2025
Enterprise Account Manager, B2C
Medallia
1-2022 - 7-2022
Enterprise Customer Success Manager
UserTesting
7-2020 - 1-2022
Director Customer Experience
Cendyn
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2008 - 2012
Bachelor of Arts (BA)
The University of Alabama
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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