Katie Winogrodzki

Enigma
DISC Type : dic

Director of Customer Service at Ecolab

St Paul, Minnesota, United States

Overview

Katie is a people-centric leader and the Director of Customer Service at Ecolab, with senior leadership experience at Massman Companies and 3M. She specializes in driving organizational change and process integration, holding an MBA from the University of Minnesotas Carlson School of Management and a background in Geological and Environmental Engineering.

Her professional ethos is built on strong personal integrity, emphasizing the importance of doing the right thing. She is passionate about fostering a positive team environment and building a culture where employees feel valued and supported, reflecting her people-first leadership approach.

At Massman Companies, she spearheaded the successful transition to NetSuite across six locations, unifying four different ERP systems into one streamlined platform.

Personality Overview

Persuasive & Assertive

Friendly Yet Blunt

Fast Follower

They can sound friendly and charming but can quickly change gears to become inquisitive and probing  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting proof as well as information.

Topics They Care About

ERP System Integration
Led a complex project unifying four different ERP systems into a single NetSuite platform for Massman Companies.
People-Centric Leadership
Describes herself as a "people-centric leader" and emphasizes the importance of a team-first culture in her posts.
Customer Operations
Has extensive experience in this area, holding Director-level positions in customer-facing roles at both Ecolab and 3M.

Media Appearances

Katie has no verified media appearances

Work History

9-2025
Director of Customer Service at Ecolab
6-2024 - 1-2025
Senior Vice President of Business Services at Massman Companies
2-2022
Vice President of Business Integration at Massman Companies
4-2021 - 2-2022
Director of Customer Operatio at 3M
3-2019 - 4-2021
Six Sigma Master Black Belt at 3M

Education

2009 - 2014
Master of Business Administration (M.B.A.) from UMN Carlson School of Management
1997 - 2000
Geological and Environmental Engineering from Michigan Technological University

More Information

Social Presence :

Prographics :

Exp : 25 Location : St Paul, Minnesota, United States Job Level : Mid-senior Designation : Director of Customer Service at Ecolab
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Insights For Selling To Katie

During A Call Or A Meeting

DO's

  • Use phrases like ‘clear evidence’, ‘data-based results’ etc.
  • Use a combination of data as well as stories for your pitch, a ppt might not be necessary
  • Let them lead the discussion, create opportunities for them to speak if they are not very forthcoming

DONT's

  • Avoid making offhand commitments, understand the root of their concerns first
  • Don’t rely excessively on your relationship with them to win the deal even if you come to form one
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Katie is

  • Proven value, strong objective evidence are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Katie

  • They are practical and friendly, but can give a clear response with a little prodding

Insights For Deal Planning

    How fast (or slow) will Katie move?

  • They like to be detailed, so unless they develop strong conviction, they can take their time to arrive at decisions
  • Can Katie take some risk or not?

  • They evaluate their decisions systematically and do not take risks that often, unless you can get them to develop strong conviction

You And Katie

Personality Compatibility


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