Kaushik Krishnakumar

Critic
DISC Type : C

Team Lead, Customer Success at Deltek

Bengaluru, Karnataka, India

Overview

Kaushik is an award-winning Team Lead for Customer Success at Deltek, specializing in the entire SaaS post-sales lifecycle. Described by colleagues as a dedicated and energetic team player, he focuses on growing customer portfolios by delivering exceptional value. He holds a certification in strategic thinking.


He was named Most Valued Player for two consecutive quarters after achieving the lowest churn rate and highest net profit on his team.

Personality Overview

Precise

Objective Thinker

ROI Driven

They don’t appreciate bells and whistles unless backed by data.  They like to do things independently and don’t look for support from others. They choose to analyze logically and value facts to emotions.

Topics They Care About

Customer Retention
He has won multiple MVP awards for achieving the lowest churn rate in his team, showcasing a strong focus on customer retention strategies.
AI in Professional Services
He shares content about the impact of AI on architecture, engineering, and consulting, showing an interest in tech trends affecting his clients.
Strategic Account Growth
His role involves identifying and capitalizing on growth opportunities within accounts, and he is certified in "How to Think Strategically. "

Media Appearances

Kaushik has no verified media appearances

Work History

7-2025
Team Lead, Customer Success at Deltek
9-2023 - 7-2025
Senior Success Manager at Deltek
8-2023 - 7-2025
Senior Customer Success Manager | Enterprise at Deltek
1-2022 - 7-2025
Senior Customer Success Manager at Replicon
9-2019 - 2-2022
Customer Success Manager at Replicon

Education

2010 - 2011
Post Graduate Program from International School of Management Excellence
2010 - 2011
be from International School of Management and Excellence

More Information

Social Presence :

Prographics :

Exp : 14 Location : Bengaluru, Karnataka, India Job Level : Mid-senior Designation : Team Lead, Customer Success at Deltek
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Insights For Selling To Kaushik

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Be ready to answer many clarity-seeking questions and requests for information
  • Tell them what ROI they can expect

DONT's

  • Do not use very emotional or colorful language
  • Don’t try too hard to build a relationship with them
  • Don’t try to give too many examples of other users, they like to make their own decisions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kaushik is

  • Proven ROI, pricing and objective proof points are the factors that sway their decision.
  • Will you ever get a clear answer from Kaushik

  • They are comfortable saying no if they are convinced that it is the correct decision.

Insights For Deal Planning

    How fast (or slow) will Kaushik move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Kaushik take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Kaushik

Personality Compatibility


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