Kavita Iyer

Examiner
DISC Type : cs

Assistant Vice President at Intellect Design Arena Ltd

Bengaluru, Karnataka, India

Overview

Kavita Iyer is an Assistant Vice President at Intellect Design Arena Ltd with extensive IT sector experience. She specializes in project management, application support, and leading teams in the OSS/BSS domain. Her expertise includes service delivery, release planning, and designing solutions based on end-user requirements.

Based on her expressed frustrations with financial institutions, she appears to be a strong advocate for high-quality customer service. She values direct human interaction and efficient processes over scripted, bureaucratic systems, especially in banking.

She has publicly called out major banks and financial service companies for what she considers pathetic customer service.

Personality Overview

Tough To Convince

Unexpressive

Process Oriented

They tend to be clear about their needs and limitations and are unlikely to promise too much.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally.

Topics They Care About

Customer Experience
Expressed strong opinions on the poor quality of customer service in the banking and financial services sectors, valuing efficiency and human interaction.
OSS/BSS Domain
Possesses deep professional experience and proficiency in the Operations Support Systems and Business Support Systems domain within the IT sector.
IT Service Delivery
Her background includes extensive experience in service delivery, incident response, and application support, focusing on business excellence and service standards.

Media Appearances

Kavita has no verified media appearances

Work History

10-2010
Assistant Vice President at Intellect Design Arena Ltd

Education

Kavita has no verified education history

More Information

Social Presence :

Prographics :

Exp : 15 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : Assistant Vice President at Intellect Design Arena Ltd
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Insights For Selling To Kavita

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kavita is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Kavita

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Kavita move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Kavita take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Kavita

Personality Compatibility


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