Keith Hind

Observer
DISC Type : ci

Director, Client Services at IX Solutions Ltd.

Kelowna, British Columbia, Canada

Overview

Keith Hind is the Director of Client Services at IX Solutions, leading teams to deliver solutions across infrastructure, networking, and security. His career shows a clear progression from hands-on technical roles to strategic leadership. He holds a Network and Telecommunications Engineering Technology Diploma from Okanagan College and multiple professional certifications from Cisco and Aruba.

Born and raised in Kelowna, BC, Keith is an avid outdoorsman who enjoys snowboarding, splitboarding, backpacking, and hiking with his wife. He has hiked the Juan de Fuca trail and has plans for several other multi-day trips in national parks, showing a deep appreciation for challenging outdoor adventures.

He has a self-proclaimed “best-in-the-biz attitude” and loves to teach and lead focused groups who are excited to learn.

Personality Overview

Value Driven

Example Seeker

Assertive

They are generally good communicators and can be hard to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Client Service Excellence
His role is centered on ensuring his teams deliver great services and exceed client expectations, a key focus since joining IX Solutions.
Outdoor Adventures
He is passionate about snowboarding, backcountry splitboarding, and multi-day backpacking trips in various national parks with his wife.
Technical Team Leadership
He is responsible for the development and strategic leadership of technical teams and expresses a passion for teaching and leading motivated groups.

Media Appearances

Keith has no verified media appearances

Work History

4-2025
Director, Client Services at IX Solutions Ltd.
6-2022 - 4-2025
Technical Director, IT Services at IX Solutions Ltd.
6-2018 - 6-2022
Senior Technical Lead at Northern Computer Inc
7-2017 - 6-2018
Senior Network Support Technician at Northern Computer Inc
5-2012 - 7-2017
Network Support Technician at Northern Computer Inc

Education

2010 - 2012
Network and Telecommunications Engineering Technology Diploma from Okanagan College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Kelowna, British Columbia, Canada Job Level : Mid-senior Designation : Director, Client Services at IX Solutions Ltd.
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Insights For Selling To Keith

During A Call Or A Meeting

DO's

  • Build rapport, it will come handy to handle hard questions later
  • Help them realize that there is no personal risk in making this decision
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Keith is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Keith

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Keith move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Keith take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Keith

Personality Compatibility


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