Keith Wallace

Examiner
DISC Type : cs

Senior Director - Customer Service Management Strategy, North & West Europe at Vestas

Stockport, England, United Kingdom

Overview

Keith has no verified overview

Personality Overview

Overcautious

Tough To Convince

Late Adopter

The only way to convince them is by showing them examples and ample proof.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Keith has no verified topics they care about

Media Appearances

Keith has no verified media appearances

Work History

9-2024
Senior Director - Customer Service Management Strategy, North & West Europe at Vestas
10-2021
Senior Service Director at Vestas
9-2008 - 11-2021
Service Director at Vestas
Field Operations Director at Rolls-Royce
Regional Director EMEA at Rolls-Royce

Education

1982 - 1985
BSc from University of Leeds
1974 - 1982
Education details unavailable from Manchester Grammar School

More Information

Social Presence :

Prographics :

Exp : 17 Location : Stockport, England, United Kingdom Job Level : Senior Designation : Senior Director - Customer Service Management Strategy, North & West Europe at Vestas
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Insights For Selling To Keith

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Be firm in your communication and stay in control

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Keith is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Keith

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Keith move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Keith take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Keith

Personality Compatibility


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