Kellie Snyder

Trailblazer
DISC Type : DI

Chief Customer Officer at LinkSquares

Atlanta Metropolitan Area, United States

Overview

Kellie Snyder is the Chief Customer Officer at LinkSquares, specializing in transforming customer experience and scaling global SaaS companies. A graduate of Babson College, she has a distinguished track record of driving revenue growth and retention. Colleagues describe her as an exceptional, proactive, and strategic leader.

Kellie values her professional community, often attending industry events like the CS100 summit to reconnect with former colleagues from companies such as Khoros and Adobe. She actively shares insights and celebrates the successes of her network and team members online.

Unique fact: Before joining LinkSquares, Kellie was a customer of their Contract Lifecycle Management solution on two separate occasions.

Personality Overview

Assertive

Informal

Achievement-Oriented

They are not against taking risks and can make tough decisions when required.
  They are more likely to accept new and exciting technologies. They will fight for you if they come to believe in you.

Topics They Care About

CX Transformation
Her entire career focuses on transforming post-sales operations to improve customer satisfaction, loyalty, and retention for global software companies.
Scaling SaaS Companies
Specializes in scaling companies from mid-market to over $1B, including leading four post-sales transformations that resulted in successful exits.
Contract Lifecycle Management
Leads customer operations at LinkSquares, an AI-powered CLM company, demonstrating a professional focus on optimizing legal and operational workflows.

Media Appearances

Kellie has no verified media appearances

Work History

8-2025
Chief Customer Officer at LinkSquares
5-2022 - 4-2025
Chief Customer Officer at Onapsis
11-2020 - 4-2022
VP, Global Professional Services at Salsify
11-2019 - 3-2021
Strategic Advisor at Parentfile
1-2019 - 11-2019
Chief Customer Success Officer at Deputy

Education

Bachelor of Science from Babson College

More Information

Social Presence :

Prographics :

Exp : 6 Location : Atlanta Metropolitan Area, United States Job Level : Leadership Designation : Chief Customer Officer at LinkSquares
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Insights For Selling To Kellie

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kellie is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Kellie

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Kellie move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Kellie take some risk or not?

  • If necessary, they will be ready to take risks.

You And Kellie

Personality Compatibility


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