James Cook in

James Cook

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Head of Digital & CRM at AMI
📍 Evesham, England, United Kingdom

James is a data-driven digital leader with 14 years of experience, currently serving as the Head of Digital & CRM at AMI. He specializes in developing omnichannel initiatives that boost customer engagement, loyalty, and ROI. He holds a Digital Marketing Diploma with a 98% distinction.

Outside of his professional life, James has a strong interest in live music, classic cars, and dogs. He also follows the work of organizations like the RSPB, suggesting a passion for nature and wildlife conservation.

Unique fact: James is a strong advocate of the ‘Always Be Testing’ mindset, using insights from both successes and setbacks to optimize results.

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Experience
11 Years
Current Role
Head of Digital & CRM
Job Level
Mid-senior
Location
Evesham, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics James cares about

Digital Transformation
He is currently responsible for driving digital transformation and CRM strategy as a key member of the Senior Leadership Team at AMI.
CRM & Customer Loyalty
A core focus throughout his career has been on increasing customer lifetime value (CLV) and engagement through strategic CRM.
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Career

Work history

9-2022
Head of Digital & CRM
AMI
11-2020 - 8-2022
Head of CRM & Insights
Plumbworld (Online Home Retail Ltd.)
1-2018 - 11-2020
Digital Marketing Manager
Plumbworld (Online Home Retail Ltd.)
1-2014 - 1-2018
Email Marketing Manager
Plumbworld (Online Home Retail Ltd.)
In the press

Media appearances

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Education
2008 - 2011
Bachelor of Science (BSc)
University of Worcester
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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