Kelly Burke

Observer
DISC Type : ci

Director, Services Operations at CDW

San Antonio, Texas, United States

Overview

Kelly Burke is an experienced Director of Service Operations at CDW with over a decade of expertise in driving departmental growth and implementing solutions to complex challenges. A graduate of Texas A&M University, she is described by colleagues as an innovative, supportive, and dedicated leader known for delivering high-quality results.

She recently completed a course on Microsoft 365 Copilot, indicating a strong interest in applying new AI technologies to enhance business operations.

Personality Overview

Assertive

Curious

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They ask a lot of questions and rely heavily on information and collaterals.

Topics They Care About

Service Operations
Her career focus involves managing and restructuring service operations teams to meet SLAs and ensure balanced workloads.
Team Leadership
Recommendations highlight her role as a mentor and an innovative, supportive boss who listens to her team's ideas.
AI for Business
She recently completed a course on Microsoft 365 Copilot and posted about its applications in a business context.

Media Appearances

Kelly has no verified media appearances

Work History

12-2021 - 12-2025
Director, Services Operations at CDW
2-2016 - 12-2021
Manager, Services Operations at Sirius Computer Solutions
2-2012 - 2-2016
Sales Support Advisor at Sirius Computer Solutions

Education

1998 - 2001
Bachelor of Arts from Texas A&M University College

More Information

Social Presence :

Prographics :

Exp : 13 Location : San Antonio, Texas, United States Job Level : N/A Designation : Director, Services Operations at CDW
URL has been copied!

Insights For Selling To Kelly

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Focus on immediate action-items rather than the larger goals
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kelly is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Kelly

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Kelly move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Kelly take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Kelly

Personality Compatibility


Other CDW Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.