Ken McGrath

Judge
DISC Type : Dc

Credit Strategy Manager at Thames Water

Greater Coventry Area, United Kingdom

Overview

Ken McGrath is a Collections and Credit Director specializing in operational transformation, regulatory compliance, and payments. With a postgraduate degree in innovation from University College Dublin and a 6 Sigma certification, colleagues describe him as highly knowledgeable, commercially minded, and supportive, with a strong ability to deliver results in challenging environments.

He is focused on continuous professional development, recently highlighting an interest in leveraging AI for governance, risk, and compliance. Ken actively engages with his professional network by endorsing and recommending former colleagues, demonstrating a commitment to supporting talent and fostering strong relationships.

He is a proponent of being "positively disruptive" and embracing innovation to achieve world-class service delivery.

Personality Overview

Objective Thinker

Features Driven

Generally Skeptic

They take a lot of pride in personal achievements.  They prefer to be the ones controlling the conversation or defining the terms. They like to move fast and expect the same from others.

Topics They Care About

Credit Transformation
His career is centered on transforming credit and collections operations, with a focus on process re-design, compliance, and improving customer flow.
AI in Compliance
Recently shared his completion of a course on "Leveraging AI for Governance, Risk, and Compliance, " indicating a forward-looking interest in applying new technologies to his field.
Data Storytelling
He lists "deep data storytelling" as a key skill used to streamline operations, suggesting an appreciation for data-driven narratives to enact change.

Media Appearances

Ken has no verified media appearances

Work History

1-2026
Credit Strategy Manager at Thames Water
11-2025 - 1-2026
Head of Strategic Recoveries (contract) at Agena Group
5-2025 - 7-2025
Head of Credit & Operations - Interim at Scania Financial Services
10-2023 - 10-2024
Head of Credit & Collections at Cuckoo Fibre Ltd
9-2018 - 9-2023
Credit Acquisition Strategy & Policy at Virgin Media

Education

2015 - 2016
postgrad in innovation from University College Dublin
2015 - 2015
6 Sigma from IBEC

More Information

Social Presence :

Prographics :

Exp : 20 Location : Greater Coventry Area, United Kingdom Job Level : Middle Designation : Credit Strategy Manager at Thames Water
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Insights For Selling To Ken

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates
  • Hold your ground without indulging in one-upmanship

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ken is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Ken

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Ken move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Ken take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Ken

Personality Compatibility


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