Kenneth Marenco

Evaluator
DISC Type : dsc

Clinical Call Center Manager at Oak Street Health

Charlotte, North Carolina, United States

Overview

Kenneth Marenco is a customer experience and contact center leader at Oak Street Health, focused on delivering exceptional patient care. His expertise spans omnichannel strategy and vendor management across healthcare, telecom, and insurance, with experience leading teams of over 150 people. He holds a Bachelor of Business Administration from Barry University.

Outside of his direct responsibilities, Kenneth values the importance of supportive leadership. He believes that respecting different ideas and viewpoints is key to retaining talent. He expresses gratitude for a strong support system, highlighting both his family at home and his team at work as integral to his success.

While at AT&T, he managed key vendor relationships with partners located both domestically in Virginia and offshore in the Philippines.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Patient Experience
Leads a clinical call center where his primary focus is delivering exceptional patient care and ensuring customer satisfaction and retention in the healthcare sector.
Large-Scale Leadership
Highlights his experience in leading teams of over 150 people, developing their skills in sales and service to meet organizational goals.
Global Vendor Management
Previously managed relationships between AT&T and its vendor partners, overseeing sites in both Falls Church, VA, and Manila, Philippines.

Media Appearances

Kenneth has no verified media appearances

Work History

9-2021
Clinical Call Center Manager at Oak Street Health
2-2021 - 9-2021
Liberty Mutual Insurance Agent at Liberty Mutual Insurance
3-2020 - 12-2020
Husqvarna Sevice Corp. Supervisor Robotics at Husqvarna Group
7-2013 - 3-2020
Senior Sales Manager at AT&T
7-2012 - 7-2013
Vendor Manager at AT&T

Education

2008 - 2012
Bachelor of Business Administration (B.B.A.) from Barry University

More Information

Social Presence :

Prographics :

Exp : 17 Location : Charlotte, North Carolina, United States Job Level : Middle Designation : Clinical Call Center Manager at Oak Street Health
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Insights For Selling To Kenneth

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kenneth is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Kenneth

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Kenneth move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Kenneth take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Kenneth

Personality Compatibility


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