Kev Tatlow

Examiner
DISC Type : cs

Customer Contact Manager (Billing Specialist) at South West Water

Torquay, England, United Kingdom

Overview

Kev Tatlow is a Customer Contact Manager and Billing Specialist at South West Water, where he has worked since 2016. He has a long history in customer-facing roles, focusing on account management, payment plans, and resolving customer queries. He previously worked as a Customer Service Representative at First Utility and attended South Bromsgrove High School.

Outside of his primary career, Kev has a deep passion for radio, having worked as a freelance presenter. He is also an avid hobbyist, actively involved in amateur (ham) radio with the call sign G4XLO and enjoys building and flying model aircraft. He moved to Devon in 2016 and appreciates local community events.

He was once a presenter for the famous 1970s offshore station, Radio North Sea International.

Personality Overview

Overcautious

Tough To Convince

Process Oriented

The only way to convince them is by showing them examples and ample proof.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. Being observant comes to them naturally.

Topics They Care About

Customer Care
His entire career, from First Utility to his current specialist role at South West Water, is centered around resolving customer account and billing queries.
Amateur Radio
He is an active ham radio operator (call sign G4XLO) and participates in online forums discussing DMR radio setups and related technology.
Radio Broadcasting
Has a background as a freelance radio presenter, with experience at stations like Rugby FM and the historic offshore Radio North Sea International.

Media Appearances

Kev has no verified media appearances

Work History

11-2021
Customer Contact Manager (Billing Specialist) at South West Water
1-2017 - 10-2021
Customer Service Representative at South West Water
1-2001
Freelance Radio Presenter at Home
2-2014 - 10-2016
Customer Service Representative at First Utility

Education

1980 - 1985
O level from South Bromsgrove High School

More Information

Social Presence :

Prographics :

Exp : 24 Location : Torquay, England, United Kingdom Job Level : Middle Designation : Customer Contact Manager (Billing Specialist) at South West Water
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Insights For Selling To Kev

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kev is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Kev

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Kev move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Kev take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Kev

Personality Compatibility


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