Kieley Crisp

Enthusiast
DISC Type : i

Director of Retention and Expansion at Momentus Technologies

Knoxville, Tennessee, United States

Overview

Kieley is the Director of Customer Retention and Expansion at Momentus Technologies, focusing on leading cross-functional projects to drive customer success and revenue growth. She has a strong background in customer-facing roles, including building a new renewals team.

She is passionate about customer service, technology, leadership, and exploring new apps and SaaS tools. Kieley also enjoys giving and receiving feedback, and has a keen interest in AI and automation.

Kieley received a Q2 Core Value Award for exhibiting passion, recognized for her team spirit and creative problem-solving.

Personality Overview

Consensus Focused

Non-Confrontational

Story Driven

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Customer Retention
As Director of Customer Retention and Expansion, Kieley focuses on leading cross-functional projects to improve customer retention and drive revenue growth.
SaaS Leadership
Kieley identifies as an energetic and collaborative SaaS leader, thriving in scaling companies where she solves problems and develops others.
AI and Automation
Kieley expresses enthusiasm for tinkering with AI and automation, and utilizing new apps and SaaS tools.

Media Appearances

Kieley has no verified media appearances

Work History

5-2025
Director of Retention and Expansion at Momentus Technologies
6-2023 - 4-2025
Director of Customer Retention (Renewals) at Momentus Technologies
4-2020 - 5-2023
Director of Client Success (Support) at Momentus Technologies
10-2018 - 4-2020
Client Success Manager (Support) at EventBooking
7-2017
Member at Support Driven

Education

Education details unavailable from Moody Bible Institute
Education details unavailable from Pellissippi State Community College

More Information

Social Presence :

Prographics :

Exp : 14 Location : Knoxville, Tennessee, United States Job Level : Mid-senior Designation : Director of Retention and Expansion at Momentus Technologies
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Insights For Selling To Kieley

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Give them the opportunity to lead the conversation where possible
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kieley is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Kieley

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Kieley move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Kieley take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Kieley

Personality Compatibility


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