Kim Gartland

Judge
DISC Type : Dc

CUSTOMER RELATIONSHIP MANAGER at AXA UK

Watford, England, United Kingdom

Overview

Kim is an experienced Marketing Professional and Enterprise Digital Transformation Specialist, currently a Customer Relationship Manager at AXA UK. With over 25 years in marketing, she specializes in automating marketing processes for large international companies and driving large-scale personalization.

She is passionate about developing customer-centric, data-driven strategies and believes in the power of collaboration. Kim has been actively involved in events celebrating women in leadership and advocating for diversity and inclusion.

Kim successfully implemented Salesforce Marketing Cloud projects across 17 international markets, identifying use cases for process improvements.

Personality Overview

Fast But Wary

Demanding

Generally Skeptic

They are not always relationship oriented.  They respond well to strong and respectful communication. They like to move fast and expect the same from others.

Topics They Care About

Digital Transformation
Her career focuses on leading digital transformation projects, particularly in automating marketing processes and achieving personalization for large enterprises.
Marketing Automation
She has extensive experience in implementing Salesforce Marketing Cloud and providing strategic guidance on new marketing capabilities and media vendor contracts.
Customer Relationship Management
Her current role as Customer Relationship Manager at AXA UK highlights her focus on enhancing customer experiences and engagement.

Media Appearances

Kim has no verified media appearances

Work History

1-2024
CUSTOMER RELATIONSHIP MANAGER at AXA UK
11-2023 - 1-2024
DIGITAL MARKETING SPECIALIST | Media, Personalisation, Digital and Direct Marketing at Losika Consulting
2-2022 - 7-2023
ENTERPRISE ACCOUNT EXECUTIVE | Strategic and trusted advisor at Salesforce
2-2020 - 2-2022
SALESFORCE PRODUCT OWNER | Marketing Cloud at Standard Bank Group
2-2019 - 2-2022
SENIOR MANAGER | Media, Personalisation and Data Driven Marketing at Standard Bank Group

Education

6-2019 - 11-2019
Leading in Digital Economies from GIBS Business School (Gordon Institute of Business Science)
2-2005 - 9-2008
Master of Business Leadership (MBL) from University of South Africa/Universiteit van Suid-Afrika

More Information

Social Presence :

Prographics :

Exp : 7 Location : Watford, England, United Kingdom Job Level : Middle Designation : CUSTOMER RELATIONSHIP MANAGER at AXA UK
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Insights For Selling To Kim

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Kim is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Kim

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Kim move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Kim take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Kim

Personality Compatibility


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