Kim Hacker in

Kim Hacker

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Chief Operating Officer at Arrows
📍 San Diego Metropolitan Area, United States

Kim Hacker is the Chief Operating Officer at Arrows, where she specializes in business operations, sales, and customer onboarding. A graduate of Bemidji State University, she leverages her extensive experience to build efficient and scalable processes. She is a recognized HubSpot expert and a frequent speaker on leveraging technology for customer success.

An active participant in the tech community, Kim frequently engages in industry events like INBOUND. Although she describes herself as an introvert, she enjoys connecting with peers and deepening professional relationships at conferences. She is also the creator and host of the "Onboarding Therapy" podcast, exploring challenges faced by customer onboarding teams.

Unique fact: Kims journey at Arrows is distinctive; she started as a customer who was passionate about solving the same problems as the founders before eventually joining the company as COO.

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Experience
12 Years
Current Role
Chief Operating Officer
Job Level
Leadership
Location
San Diego Metropolitan Area, United States
Personality Overview

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Communication Style
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Work Preference

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Priorities

Topics Kim cares about

Customer Onboarding
Her career is dedicated to enhancing customer onboarding processes, a topic she explores deeply as the host of the "Onboarding Therapy" podcast.
HubSpot Ecosystem
As an expert with over a decade of experience, she frequently discusses running high-impact customer success and onboarding processes entirely within HubSpot.
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Career

Work history

5-2025
Chief Operating Officer
Arrows
2-2023 - 5-2025
Head of Business Operations
Arrows
7-2021 - 2-2023
Business Operations Manager
Arrows
5-2021 - 7-2021
Senior Manager, Customer Onboarding
Sawyer
1-2020 - 5-2021
Customer Onboarding Manager
Sawyer
In the press

Media appearances

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Education
2008 - 2012
BS
Bemidji State University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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