Kim Magee is the Head of Channel Operations at HSBC Australia, where she leads the contact centre and virtual teams. Her expertise lies in retail banking, operational risk management, and enhancing the customer experience through strategic project delivery and effective change management.
She is a recognized figure in the Australian contact centre industry, having served as an Innovation Award judge for the national Auscontact Association awards.
Kim Magee
Head of Contact Centre & Virtual Teams at HSBC
Greater Sydney Area, Australia
Overview
Topics They Care About
Contact Centre Innovation
Served as an Innovation Award judge for Auscontact, the Australian contact centre association, highlighting her expertise in industry-leading practices.
Channel Operations
Her leadership role at HSBC focuses on managing and optimizing channel operations, including contact centres and virtual teams, to drive sales and efficiency.
Customer Experience
A core skill listed in her professional background, central to her role in managing HSBC's primary customer contact points.
Media Appearances
Work History
5-2025
Head of Contact Centre & Virtual Teams at HSBC
9-2022 - 5-2025
Head of Channel Operations HSBC Australia at HSBC
9-2011 - 10-2022
Head of Contact Centre, HSBC Australia at HSBC
5-2006 - 3-2011
Head of International Banking Centre & Corporate Partners at HSBC
9-2004 - 5-2006
Manager Corporate Partners at HSBC
Education
Education details unavailable from School name:
More Information
Social Presence :
Prographics :
Exp : 21
Location : Greater Sydney Area, Australia
Job Level : Mid-senior
Designation : Head of Contact Centre & Virtual Teams at HSBC
