Kim Magee
Head of Contact Centre & Virtual Teams at HSBC
📍 Greater Sydney Area, Australia
Kim Magee is the Head of Channel Operations at HSBC Australia, where she leads the contact centre and virtual teams. Her expertise lies in retail banking, operational risk management, and enhancing the customer experience through strategic project delivery and effective change management.
She is a recognized figure in the Australian contact centre industry, having served as an Innovation Award judge for the national Auscontact Association awards.
Read the full overview →Experience
21 Years
Current Role
Head of Contact Centre & Virtual Teams
Job Level
Mid-senior
Location
Greater Sydney Area, Australia
Personality Overview
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Priorities
Topics Kim cares about
Contact Centre Innovation
Served as an Innovation Award judge for Auscontact, the Australian contact centre association, highlighting her expertise in industry-leading practices.
Channel Operations
Her leadership role at HSBC focuses on managing and optimizing channel operations, including contact centres and virtual teams, to drive sales and efficiency.
Career
Work history
5-2025
Head of Contact Centre & Virtual Teams
HSBC
9-2022 - 5-2025
Head of Channel Operations HSBC Australia
HSBC
9-2011 - 10-2022
Head of Contact Centre, HSBC Australia
HSBC
5-2006 - 3-2011
Head of International Banking Centre & Corporate Partners
HSBC
9-2004 - 5-2006
Manager Corporate Partners
HSBC
In the press
Media appearances
New director at HSBC contact centre. Featured in Times of Malta
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HSBC UK Contact Centre celebrates 10 years of personal development. Featured in Times of Malta
+3 more appearances
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Education
Education details unavailable
School name:
Social presence
Other HSBC Employees
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